Housekeeper

Seasonal: April 1 - October 15

Job Summary: Housekeepers are responsible for maintaining, supervising, and carrying out all facets of the housekeeping operations. Housekeepers are expected to perform all activities related to keeping Rock Creek Cattle Company well turned-out and all aspects of the club in a clean and presentable manner. All staff should have strong verbal and written communication skills, as well as the ability to work with a team to ensure that the members and guests receive the highest quality service on a consistent basis. Housekeepers will be responsible for the Cattlemen’s Club, Creek Club, Cottages, relevant Cabins, Golf Shop, and any other areas deemed necessary. Housekeepers are responsible for effectively completing the responsibilities and job duties outlined below while maintaining constant communication with the management regarding progress and setbacks. These duties are all subject to revisions based on operational demands.

Duties/Responsibilities:

• Communicate efficiently and personably with guests and members, establishing relationships that can assist in all visits being unique and tailored to the individual. This includes but is not limited to becoming familiar with preferences such as refreshing cabin, stocked items, and appropriate cleaning times. All individual requests must be approved by Management.
• Perform light cleaning duties to maintain RCCC establishments in a clean and orderly manner. This includes but is not limited to making beds, replenishing linens and stock, cleaning rooms and halls, vacuuming, dusting, taking care of trash, windows, sweeping, and mopping.
• Assist with all housekeeping areas, including but not limited to bathrooms, dining room, private dining, bar/library, patio, Creek Club, turn house, Golf Shop, Fly Shop, Cottages, Cabins, offices, and any other areas that may require housekeeping assistance.
• Prepare rooms which includes but is not limited to setting up tables, chairs, table settings, and banquet areas.
• Maintain consistency of service by being aware of and prepared for all course events, large parties and reservations that may affect housekeeping operations.
• Responsible for keeping timecards and hours in a timely manner using system put in place by the management.
• Promptly report member concerns, injuries, accidents, and other high-risk issues to management.
• Promptly report employee and personal or “self” concerns, injuries, accidents, and other high-risk issues to management.
• Follow all corporate standards when working in private residences.
• Follow all Employee Handbook and Job Description policies and procedures including but not limited to dress code and attendance.
• Attend all mandatory staff meetings and trainings.
• Other duties as assigned.