The Housekeeping Assistant Manager supports the daily operation of the housekeeping and laundry departments, always ensuring the team performs at the highest possible standards in compliance with Forbes 5 star and AAA 5 diamond standards.
- Oversees the day-to-day operation of Housekeeping and Laundry.
- Assists with the compilation of schedules and managing of payroll.
- Promote team spirit and encourage excellence in 5-star standards. Works one-on-one with Housekeeping and Laundry Service Professionals to coach, train, and develop staff.
- Implements monitoring and scoring of teams to achieve luxury quality standards and provides regular feedback.
- Conducts regular inspections of the resort to ensure adherence to cleanliness and maintenance standards, including Public Areas.
- Responsible for coaching and counselling.
- Leads daily operational line ups and monthly departmental meetings.
- Assists managers and supervisors with departmental audits and role plays.
- Manages operational expenses to maximize costs within budget/forecast.
- Assists with ordering supplies and maintaining inventories.
- Follow all service standards according to Five Star and Five Diamond standards.
- Provide accurate and thorough information on the resort’s accommodations, promotions, services, and amenities.
- Communicate effectively with guests and other departments.
- Attend daily line-ups and weekly Leadership Meetings and Resume Meetings.
This job description is not an exclusive or exhaustive list of all job functions; a service professional may perform other duties assigned.
- Must be 18 years of age or older.
- High School graduate or G.E.D. equivalent. Bachelor’s Degree Preferred.
- Requires good communication skills, both verbal and written.
- Five years related experience and/or training; or equivalent combination of education and experience.
- 2 years minimum in a 5 Star or 5 Diamond luxury hotel preferred.
- Proficient in Microsoft Office, including Publisher, Word, Excel, Outlook required.
- Must have exceptional interpersonal, clear verbal and written communication skills. Second language is a plus.
- Must hold a valid driver’s license.
- Candidate must have attention to detail, be able to multi-task, must possess the ability to work in a fast-paced environment, experience handling customer service issues and be a team player.
- Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays.
- The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to stand; walk’ use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear.
- The employee must be able to lift and move up to 50 pounds.
- The employee must be able to see differences in widths and length of lines such as those on graphs.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers, and accept constructive criticism from supervisors.
- Must be able to change activity frequently and cope with interruptions.