Housekeeping Attendant
General Responsibility
Communicate in a friendly, tactful and professional manner with guests and colleagues.
Provide information regarding the hotel’s facilities & services.
Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.
Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.
Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
Care about your environment and make sure it is tidy and well maintained.
Be reliable and ensure you are at work on time.
Know your role in case of emergency such as bomb threat, flood, fire etc.
Understand the Employee Handbook and comply with the standards it outlines.
Carry out all professionally reasonable instruction given by your supervisor.
Report all incidents, accidents and guest complaints in briefings
Technical Expertise
Rooms
Know and strictly follow established procedures for the cleaning and set-up of guest rooms
Set-up the work trolley / caddy baskets / Tricycle/ buggy etc.. according to the standards
Carry out the following procedures according to established standards
Key Procedures
- DND (Do Not Disturb)
- Baby Sitting
- Room Discrepancy
- Lost & Found
- Elsafe (Room Safety Box)
- Loan Item
- Lost & Breakage
- Shoe Shine
- Coffee & Tea Facilities
- Mini Bar
- Guest Laundry Pick-up
- AC set up
Linen, Wardrobe & Taylor
Know and follow procedures for Uniform/Linen exchange
Methodically organize Uniform and Linen storage
Be involved in the Uniform and Linen Inventory
Deliver guest room linen to the pantry
Mend and maintain the employees' uniforms in good order.
Ensure any damage that may occur to any linen or uniform is followed up quickly
Ensure that the sewing machines and other equipment are in a good working condition, and to report to the Supervisor for any repair requirements.
Public Area
Know and strictly follow all established cleaning procedures for\:
- Polishing
- Vacuuming
- Scrubbing
- Mopping
- Shampooing
- Dusting
- Scrubbing
- Washing
- Deep cleaning
Complete Room/Public Area Crew work assignment sheet
Know how to operate/use available Housekeeping machinery’s and chemicals according to established standard
Ensure the cleanliness of Public Area and Public Toilet are in standard.