Housekeeping Attendant

Overview

As a Housekeeping Attendant at Louma Farm and Retreat, you will be responsible for upholding the highest standards of cleanliness, presentation, and guest readiness in all assigned areas, including accommodation rooms, public and external guest spaces. You will work collaboratively with the housekeeping team, embodying our company culture through reliable service, attention to detail, and respectful teamwork. As a representative of Louma Farm and Retreat, your professional appearance, conduct, and guest interactions are essential to creating a welcoming and well-presented retreat experience.

Key Responsibilities

Housekeeping Duties

• Thoroughly clean, sanitise, organise, and tidy accommodation rooms, internal public areas (e.g., toilets, hallways, sitting areas), and external public areas (e.g., paved areas, terraces) following agreed procedures and standards.

• Proactively seek ways to maintain and improve standards, sharing suggestions with your Line Manager.

• Prepare hospitality areas and accommodation rooms per layout plans, guest requirements, and housekeeping procedures.

• Replenish supplies for guests and team members, maintaining standards and promptly reporting shortages.

• Check and report on housekeeping equipment, supplies, and resource levels daily.

• Follow schedules, rotas, and task lists to ensure timely and professional completion of all duties.

• Record cleaning, sanitising, and room setup duties as required; escalate any barriers to completion.

• Complete all mandatory training and consistently apply Standard Operating Procedures (SOPs) and Health & Safety policies.

• Ensure all necessary signage, barriers/screens, equipment, and support measures are in place and adhered to for efficient and safe operations.

• Coordinate with approved suppliers for linen, laundry, chemicals, refuse collection, and specialist services.

• Ensure correct use and control of chemicals, materials, and methods as per procedures; maintain up-to-date COSHH and MSDS knowledge and compliance.

• Organise collection and disposal of linen, rubbish, and waste; coordinate timely, concealed transfer to designated collection points.

• Liaise with approved third parties for scheduled waste and refuse collection in line with company policies.

• Maintain high standards for handling and issuing clean and ironed linen, conducting quality checks on materials and services.

• Provide support to other departments with movement of items and area setups as required.

• Maintain accurate records for quality control purposes.

Other Requirements

• Take responsibility as a Competent Person in implementing the company’s Health & Safety Policy, strictly following all procedures and risk assessments.

• Promptly report any issues related to the building, site, facilities, or services to the Line Manager.

• Undertake other reasonable duties as requested by management.

• Always present yourself in a cheerful, polite, and professional manner, wearing a clean, appropriate uniform.

• Uphold high standards of personal hygiene.

• Be flexible and available for weekend, evening, and occasional external outdoor work.

• Demonstrate focus, enthusiasm, proactive initiative, teamwork, and respect in all interactions.

• Represent the ethos of Louma Farm and Retreat in appearance, behaviour, and interactions with guests, team members, and third parties.

Training & Qualifications

Essential:

• First Aid at Work

• Fire Safety

• COSHH

• Cleaning

• Manual Lifting

Company Benefits

• Enhanced Pension Scheme

• Private Medical Insurance

• Private Dental Insurance

• Performance Related Bonus Scheme

• Annual Performance Review