Housekeeping Coordinator 房務部辦事員

＊Coordinate daily housekeeping operations and assign work orders.
協調房務部每日作業並分派工作任務。
＊Update room status accurately in the Property Management System (PMS).
於飯店管理系統即時更新房況資訊。
＊Communicate room readiness, priority rooms, and special requests with the Front
Office.
與櫃檯保持聯繫，確認可售房、優先整理房及特殊需求。
＊Dispatch housekeeping attendants according to operational priorities.
依營運需求安排房務員工作。
＊Answer departmental telephone calls and respond to internal requests.
接聽部門電話並回應各單位需求。
＊Maintain housekeeping records, reports, lost and found logs, and inventory
documentation.
維護房務報表、失物招領紀錄及物品管理文件。
＊Prepare daily productivity and operational reports.
製作每日工作及營運報表。
＊Assist in ordering and tracking housekeeping supplies.
協助訂購及追蹤房務用品庫存。
＊Liaise with Front Office regarding room availability and guest requests.
與前廳部協調房況及賓客需求。
＊Coordinate with Engineering for room maintenance and repair requests.
協調工程部處理客房維修事項。
＊Follow up on urgent cleaning requests and VIP room preparations.
追蹤緊急清潔需求及VIP客房準備工作.
＊Ensure timely communication of operational updates to the housekeeping team.
確保營運資訊即時傳達至房務團隊。
＊Monitor housekeeping records for accuracy and completeness.
確保房務紀錄正確且完整。
＊Support departmental compliance with hotel policies, safety procedures, and
cleanliness standards.
協助部門遵循飯店政策、安全規範及清潔標準。
＊Maintain confidentiality of guest information.
妥善保護賓客個人資訊。