Housekeeping- Gilley's

ALL SHIFTS AVAILABLE- SE HABLA ESPANOL

Job Summary: Cleans and maintains the appearance of the FOH and BOH facility, restrooms, outer buildings, and other areas as assigned in a quick and efficient manner while also delivering exceptional interactions with all guests and fellow team members.

Essential Job Functions:

• Cleans trash cans and ash trays
• Vacuums carpeted areas
• Sweeps and mops tile, brick, and concrete areas
• Picks up dirty cups and glasses throughout the facility
• Polishes furniture and fixtures
• Operates and maintains light equipment necessary to perform job functions to include vacuums
• Deep cleans areas, including (but not limited to) shampooing carpets, stripping & waxing floors, and high dusting
• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
• Observes all activity within assigned area offering assistance to all guests
• Observes activity and reports anything that is out of the ordinary
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Ensures all guests are kept in play by providing friendly and helpful service at all interactions
• Utilizes open body language, politely speaks with and assists guests as needed
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
• Crosstrain in other departments
• Other duties as assigned