Housekeeping Houseperson - PT

POSITION SUMMARY

The Houseperson cleans and maintains all corridors and public areas in accordance with housekeeping procedures, standards, and safety/security rules to ensure guest satisfaction. Duties include walking assigned floors, removing trash and soiled linen, cleaning lobby and public restrooms, and aiding section housekeepers as needed.

QUALIFICATIONS

Ability to communicate effectively with the public and other employees.
Prior janitorial experience helpful.
Knowledge of floor buffer and extractor operation.

PERFORMANCE STANDARDS

CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
WORK HABITS: Meet hotel standards for work procedures, dress, grooming, attendance, and punctuality.
PERSONAL DEVELOPMENT: Accept opportunities to learn new skills or cross-train for other hotel positions.
SAFETY AND SECURITY: Be alert to hazards; follow hotel's safety, security, and emergency procedures.
JANITORIAL SERVICES: Meet hotel standards for cleanliness of public areas; clean all assigned areas on schedule.

ESSENTIAL FUNCTIONS
Frequency key: Rarely (<1%) · Occasionally (1–33%) · Frequently (34–65%) · Constantly (66–100%).

Constantly. Maintain work area neat and organized.
Constantly. Clean all public areas in the prescribed manner while following safety and security procedures, including hallways, elevators, service areas, and stairwells.
Constantly. Report all unsafe conditions immediately.
Frequently. Complete other duties as assigned by supervisor, including cross training.
Frequently. Operate floor buffer and extractor; shampoo carpets; vacuum all carpeted areas.
Occasionally. Attend all mandatory meetings.