Housekeeping Inspector & Room Attendant (Hybrid Role)

Essential Functions

• Ensure proper training and coaching of housekeeping staff to ensure all members of the housekeeping staff are meeting the hotel and brands standards and expectations.
• Work to ensure housekeepers are meeting their minutes per occupied room budgets. As well as any other reasonable request from any member of the hotel leadership team.
• Oversee housekeeping staff regarding room cleaning progress by checking the cleanliness of rooms and communicating that status to the front desk.
• Ensure rooms are prepared according to standards and audit them.

• If guests’ forgotten items are found in the room, record them with the lost and found/front desk.
• Organize storage rooms, assist in putting away deliveries, supplies, and linens, and assist with doing inventory as well as any other duties that may be assigned.
• Report daily communications and inspections to managers.
• Distribute and log all keys and communication devices and receive them back at end of day.
• Monitor systems for timely completion of requests.
• Communicate with other departments as needed.
• Report any guest issues to management.
• Be a point of contact for guest and staff opportunities.
• Ensure bathrooms are clean and fully stocked with guest supplies.
• Ensure beds are properly made with appropriate clean linen and pillow.
• Dust and clean walls, windows, inside of sliding door.
• Report matters needing maintenance and items that need to be removed from rooms, such as refrigerators, rollaways and cribs.
• Complete special projects of a deep cleaning nature.
• Ensure linen cart is stocked with needed supplies and tools.
• Vacuum, mop and clean floors.
• Anticipate guests’ needs, respond promptly and acknowledge all guests service requests.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas including guestroom floors, hallways and public areas, stairwells, linen closets, vending areas, and foyers.
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Remove all dirty terry and linen and replace with clean par to designated layout.
• Replace all guestroom items required by SOP and room type.
• Remove all trash, dust, debris and foreign particles from furniture, drapes, mini bar, doors, walls and fixtures.
• Complete reoccurring projects to ensure rooms are housekeeping department cleanliness.
• Refurnishes room with supplies, towels etc. as required.
• Return and restock cart at end of shift.
• Turn over any lost and found items from guest rooms to the Supervisor.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.

Skills and Abilities

• Understand the mission, vision, and goals of the hotel.

• Computer and Microsoft Office skills.

• Strong leadership skills and the ability to apply them in a dynamic environment.

• Establish goals and objectives for department.

• Well organized, focused and complete all work assigned.

• Work cohesively with co-workers and all departments as part of a team.

• Build morale and promote positive employee engagement.

• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.

• Ability to read, comprehend, and write instructions, correspondence, reports, and memos.

• Ability to communicate verbally with guests, management, and co-workers.

• Ability to effectively present information to associates, management, guests, and the public in one-on-one and group situations.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to understand guest service needs.

• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.

Job Qualifications/Requirements

Education: High School diploma or GED equivalence required.

Experience: Minimum of 1 year experience in housekeeping

Additional: Will be required to work flexible scheduled shifts based on business needs. Preferred bi-lingual in Spanish and English.

Physical Requirements

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to bend and twist, push, and pull, stoop, and kneel
• Ascend and descend a ladder
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist, push and pull, stoop, and kneel