Housekeeping Inspector

Essential Functions

• Ensure proper training and coaching of housekeeping staff to ensure all members of the housekeeping staff are meeting the hotel and brands standards and expectations.
• Work to ensure housekeepers are meeting their minutes per occupied room budgets. As well as any other reasonable request from any member of the hotel leadership team.
• Oversee housekeeping staff regarding room cleaning progress by checking the cleanliness of rooms and communicating that status to the front desk.
• Ensure rooms are prepared according to standards and audit them.

• If guests’ forgotten items are found in the room, record them with the lost and found/front desk.
• Organize storage rooms, assist in putting away deliveries, supplies, and linens, and assist with doing inventory as well as any other duties that may be assigned.
• Report daily communications and inspections to managers.
• Distribute and log all keys and communication devices and receive them back at end of day.
• Monitor systems for timely completion of requests.
• Communicate with other departments as needed.
• Report any guest issues to management.
• Be a point of contact for guest and staff opportunities.

Skills and Abilities

• Understand the mission, vision, and goals of the hotel.

• Computer and Microsoft Office skills.

• Strong leadership skills and the ability to apply them in a dynamic environment.

• Establish goals and objectives for department.

• Well organized, focused and complete all work assigned.

• Work cohesively with co-workers and all departments as part of a team.

• Build morale and promote positive employee engagement.

• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.

• Ability to read, comprehend, and write instructions, correspondence, reports, and memos.

• Ability to communicate verbally with guests, management, and co-workers.

• Ability to effectively present information to associates, management, guests, and the public in one-on-one and group situations.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to understand guest service needs.

• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist, push and pull, stoop, and kneel