Housekeeping Lead - Seasonal, Merchant Ski Pass, Sign-on Bonus

Position Summary:

The Housekeeping Lead supports daily housekeeping execution and serves as a working lead for assigned Retreatia properties, helping ensure accommodations are clean, safe, well presented, and guest ready on schedule. The role performs housekeeping duties while coordinating daily assignments, supporting and coaching housekeepers, completing quality inspections, communicating property-readiness status, resolving routine workflow issues, and escalating maintenance, staffing, safety, or service concerns. The Housekeeping Lead models Retreatia standards and helps the team deliver consistent quality and an excellent guest experience.

Essential Responsibilities:

• Lead by example while cleaning and preparing assigned guest accommodations and property areas according to Retreatia standards, checklists, quality expectations, and established turnover timelines.
• Coordinate daily housekeeping assignments and priorities for assigned properties or team members; communicate changes related to departures, arrivals, priority cleans, deep cleans, and special requests.
• Perform and support turnover, stayover, deep-clean, common-area, and special cleaning work, including bed making, linen replacement, cleaning and sanitizing guest spaces, and replenishing approved amenities.
• Inspect completed housekeeping work for cleanliness, presentation, linen and amenity standards, property readiness, damage, maintenance needs, safety hazards, and other quality concerns; coordinate corrections before guest arrival when possible.
• Provide on-the-job guidance, task clarification, and coaching to housekeepers on cleaning methods, property standards, safe-work practices, productivity expectations, and use of housekeeping systems and checklists.
• Monitor turnover progress and property-readiness status throughout the shift; update company systems, communicate delays or risks, reassign routine work within delegated authority, and escalate staffing or timing issues promptly.
• Protect guest privacy, owner belongings, keys, access credentials, company property, and confidential information; ensure lost-and-found items and unusual property conditions are handled according to procedure.
• Coordinate with housekeeping management, operations, maintenance, and guest-service teams regarding property readiness, early arrivals, late departures, maintenance needs, priority cleans, service recovery, and other time-sensitive issues.
• Help maintain housekeeping carts, closets, linens, amenities, supplies, and equipment at appropriate levels; identify shortages, support inventory counts and distribution, and report purchasing or equipment needs.

Offered Upon Hire:

• Sign On Bonus
• Merchant Ski Pass

Decision Making and Scope:

• Primary decisions: May coordinate and reprioritize routine housekeeping assignments within established schedules, approve or require re-cleaning when standards are not met, provide task direction and coaching, request supplies, resolve routine property-readiness issues, and remove unsafe equipment or materials from use pending manager review.
• Escalation points: Escalate safety hazards, suspected biohazards, significant property damage, missing or suspicious items, security concerns, pest activity, maintenance emergencies, staffing shortages, repeated quality or performance concerns, inability to meet readiness deadlines, guest or owner disputes, and situations outside delegated authority.
• Financial or asset responsibility: Accountable for assigned keys or access credentials, housekeeping supplies, linens, amenities, cleaning equipment, company property, accurate inventory or task records, and the proper care of guest and owner belongings encountered during work.

Required Qualifications:

• Education: High school diploma or equivalent preferred. Equivalent combinations of housekeeping experience, leadership responsibility, and relevant training may be considered.
• Experience: Two or more years of housekeeping, hotel, vacation-rental, residential cleaning, janitorial, custodial, or related experience preferred, including experience serving as a lead, trainer, inspector, or highly experienced team member.
• Licenses and certifications: Maintain any safety, chemical-handling, driving, or other certification required by law, assigned duties, or company policy. A valid driver license may be required when travel between properties is essential.
• Technology: Ability to use a smartphone or mobile device, housekeeping or task-management applications, messaging tools, and other company systems required to receive assignments, update status, document issues, and communicate with the team.
• Other requirements: Ability to work a flexible hospitality schedule that may include early mornings, evenings, weekends, holidays, seasonal schedule changes, and overtime; perform physically active work throughout the shift; safely use cleaning products and equipment; guide others during active operations; and travel between assigned properties when required.

Knowledge Skills and Abilities:

• Housekeeping procedures, cleaning and sanitation standards, room and property presentation, turnover workflows, linen handling, supply replenishment, quality inspection, and day-to-day work coordination.
• Safe use and storage of cleaning chemicals, equipment, personal protective equipment, and proper response to spills, sharp objects, biohazards, and other workplace hazards.
• Attention to detail, organization, time management, task sequencing, productivity, delegation of routine work, and accurate completion of cleaning checklists, inspections, and property-readiness documentation.
• Ability to recognize cleanliness, maintenance, safety, inventory, damage, staffing, and security concerns; determine routine corrective action; and communicate or escalate issues clearly to the appropriate team.
• Ability to understand property instructions, task assignments, guest-readiness standards, product labels, safety information, operational updates, and basic mobile-system workflows.
• Reliability, integrity, service orientation, teamwork, discretion, coaching ability, care for guest and owner property, and consistent leadership in a physically active and deadline-driven environment.

Work schedule: Work weekends, holidays, afternoons and on-call hours as required.