Housekeeping Manager

• Departmental Leadership: Manage, mentor, and schedule the housekeeping and laundry teams to ensure flawless operational efficiency and high morale.
  
• Quality Assurance: Conduct rigorous daily audits of guest suites, communal guest spaces, the traditional boma, and back-of-house areas to maintain world-class luxury cleanliness standards.
  
• Turn-Down Excellence: Oversee the signature evening turn-down service, ensuring premium touches like precisely drawn mosquito nets and tailored guest amenities are immaculately prepared.
  
• Inventory & Procurement: Manage stock levels for high-end guest amenities, cleaning chemicals, and luxury linens while controlling the departmental budget.
  
• Cross-Department Coordination: Work closely with the maintenance and front-of-house teams to seamlessly coordinate room readiness, repairs, and deep-cleaning schedules.
  
• Staff Development: Design and implement ongoing training programs focusing on luxury hospitality etiquette, sanitation protocols, and safety compliance.
  

Requirements

• Experience: Minimum of 3 to 5 years of housekeeping management experience within a 4- or 5-star luxury safari lodge or boutique hospitality environment.
  
• Education: Grade 12 / Matric certificate required; a tertiary qualification or diploma in Hospitality Management is highly advantageous.
  
• Attention to Detail: An uncompromising eye for aesthetic presentation, luxury linen care, and detail-oriented room setups.
  
• Skills: Exceptional communication, organizational, conflict resolution, and bush-hospitality leadership skills.
  
• Adaptability: Ability to thrive in a remote bush environment and work flexible operational hours, including weekends, public holidays, and evening shifts.
  

Benefits