Housekeeping Manager

What’s in it for me?

Perks:

$1,000 Sign- On Bonus (terms & conditions apply)
Relocation Assistance for salaried Managers relocating 50+ miles away
Long- Term Housing Options Available
Guest gym access
6 Paid Holidays
Weekly pay cycle
Complimentary meals in cafeteria

Benefits

Comprehensive healthcare coverage with options for medical, dental, and vision plans.
Paid time off for relaxation and rejuvenation.
Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
Support services including an Employee Assistance Program (EAP)

Resort Discounts

Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
25% off Food & Beverage (excluding alcohol)
25% off Retail
25% off Spa Services
Discounts on Ski & Golf Rentals, Canopy Tours, and other activities

Essential Functions:

Primary focus on public area cleanliness and turndown service.
Attend and assist with the Monthly OST meetings.
Manage the Supervisors and all daily operations of the team.
Ensure all Safety Policies and Procedures are followed and adhered to.
Daily Medallia Board is posted and Shared with Associates.
Sign off on payroll, ensuring all coding is accurate, PTO sheets turned in, manual time sheets turned in and detail reports are signed and turned in.
Assist with scheduling for the department.
Cover supervisor duties as needed.
Manage the 100 point inspection process.
Continued training of associates as needed.
Assist in performing monthly 1-on-1 staff meetings.
Facilitate evening department stand up meetings with the evening associates.
Assist in the interviewing and hiring process
Perform Coaching and Counseling of staff as needed.
Monitor Medallia guest room cleanliness scores.
Assist with all supply inventories.
Displays a positive, upbeat and professional demeanor with all guests and associates
Completion of all assigned duties as directed by the Executive Housekeeper/Assist. Exec Housekeeper.
Maintain property to Omni standards as outlined in Rooms Operation Manual
Responds quickly and urgently to all guest requests
Conducts Moments of Service success checklists on a daily/weekly basis
Conducts guestroom inspection checklist on daily/weekly basis
Conducts Rooms control to update personal preference profiles
Conducts inspections of stayover service and turndown service
Conducts inspections of public areas
Works with lobby attendants to maximize efficiency and quality of work.

Tools and Equipment:

Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine

Working Environment:

Interior of hotel, in normal office conditions.
Exterior of hotel with exposure to weather conditions.
Exposure to various hazardous chemicals.

Qualifications:

One to two years’ experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience, required.
Knowledge of Opera, Kronos, and Alice are preferred
Must be able to stand and walk for an extended period of time or for an entire shift
Must be able to move, lift, carry, push, pull objects up to 50 lbs.
Must be available to work flexible hours to include nights, weekends, and holidays.