Housekeeping - Office Coordinator (PM Shift)

Job Title: Office Coordinator
Job Department: Housekeeping

Job Pay Rate: $19.75 / hour

Job Summary:
As a “Housekeeping” Office Coordinator, you will play a vital role in supporting the daily operations of the Housekeeping Department by helping keep the team organized, informed, and on schedule. This position is responsible for coordinating office activities, managing departmental communications, maintaining records, organizing employee schedules, and providing administrative support to Housekeeping leadership. Acting as a central point of communication, you will assist with staffing coordination, work order tracking, guest requests, payroll support, and other operational processes to ensure the department runs efficiently and effectively. Through strong organizational skills, attention to detail, and excellent customer service, you will contribute to a productive work environment and support the delivery of exceptional service and cleanliness standards throughout the property. Learn more about Broadmoor here.

Essential Duties and Responsibilities include following. Other duties may be assigned:

Analyze, organize, and coordinate office operations and administrative procedures, including payroll preparation, personnel documentation, recordkeeping, filing systems, supply requisitions, and other clerical functions.
Maximize office efficiency and productivity through the proficient use of software applications and departmental systems.
Research, develop, and implement resources and processes that improve workflow, organization, and operational effectiveness.
Establish and maintain standardized correspondence procedures, formatting practices, and departmental communication processes.
Maintain records management procedures, ensuring the systematic retention, protection, retrieval, transfer, and disposal of departmental records.
Prepare and process documentation related to employee vacations, leaves of absence, accommodations, performance evaluations, and other personnel matters.
Coordinate administrative projects and assist with departmental initiatives as assigned.
Prepare employee schedules, maintain requested time-off records, and manage attendance and sign-in documentation.
Serve as a point of contact for departmental telephone communications, responding to inquiries and routing information appropriately.
Work closely with Human Resources and Payroll to ensure compliance with deadlines, documentation requirements, and employment-related processes.
Review clerical, scheduling, payroll, and personnel records to ensure accuracy, completeness, and timely processing.
Provide administrative support to the Director of Housekeeping, keeping leadership informed of operational needs, deadlines, special circumstances, and employee matters.
Participate in the recruitment, interviewing, onboarding, coaching, and disciplinary processes for Housekeeping Office Assistants.
Prepare, deliver, and maintain performance evaluations for Office Assistants, providing ongoing feedback and development support.
Coordinate departmental communications and assist in maintaining accurate and confidential employee information.
Uphold all company policies, procedures, confidentiality standards, and safety guidelines.
Perform other duties and special projects as assigned.
Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Execute additional duties and responsibilities as required.

Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

Bachelor's degree (B. A.) from four-year college or university.
Previous experience in hospitality or administration is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
Ability to utilize Microsoft Office tools for documentation and email communication.
A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
Flexible schedule, including weekends and holidays, as required by the calendar of events.

*Reasonable accommodation will be provided for individuals with disabilities.

*Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?
Join the team at the world’s longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts. Please click here for a comprehensive list of benefits.
Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

Application Notes

Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).
This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early, as this position may close sooner if filled. If necessary, this posting will remain open until it is filled.