Housekeeping Supervisor

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

The role:

Responsible for supervising the daily operations and managing the work of Heartists.

Training, coaching, and counseling of all housekeeping associates, public area attendants and florists.

Key deliverables and responsibilities:

Planning & organizing:

• Responsible for maintaining assigned area clean and defect free as per Accor brand standards.
• Empowered to take operational decisions related to guest handling and team handling.
• Ensure that weekly store is withdrawn as per the budget.
• Ensure stock in pantry is maintained as per the par.

Operations:

• Supervise the work of housekeeping team to ensure all guest rooms, corridors and public areas are zero defect and adhere to the Accor brand standards, safety and security norms.
• Ensure that occupied rooms are serviced as per guest movement.
• Ensure departure rooms are serviced based on the arrival time of the next guest.
• Ensure maintenance checks and corrections are done and plan preventive maintenance.
• Raise store requisition to ensure team has enough supplies to keep areas ready as per standards.
• Also check that equipment is given proper care and maintenance while being used.
• Adopt the established procedure for lost and found articles.
• Ensure adherence to environmental procedures.
• Coordinate single point entry.
• Conduct training as an ongoing process.
• Conduct regular and timely inventories.
• Maintain a record of all assets in the area of responsibility.
• Generate monthly reports.
• Ensure proper handover and communication between various shifts.
• Responsible for key control and issue.
• Ensure that all guest complaints and requests are dealt with promptly and efficiently.

Administration & team management:

• Ensure that all departmental operations manuals are prepared and updated annually.
• Analyze all guest complaints and feedback.
• Be aware of company’s business plan.
• Be aware of hotel’s financials.
• Ensure maximum efficiency of the staff working under him/her.
• Coordinate the movements of contractors within the hotel.
• Establish staff requirements for a shift, based on the need.
• Conduct grooming checks.
• Organize team motivational activities.
• Meet team on one-on-one basis regularly.
• Maintain good working relations with front office and uniformed services.
• Have a quick response in handling emergency situations.
• Have complete knowledge of facilities available in-house.
• Be thorough on fire and safety procedures.
• Maintain a high level of administrative accuracy.
• Assist in filing and updating of records.
• Adhere to hygiene standards.
• Ensure that personal grooming is adhered to as per standards.

Generic aspects on hygiene, personal safety, environment and confidentiality:

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, blackout and evacuation.
• Know the safety regulations and ensure their application; ensure the safety of people and property in the hotel.
• Understand and strictly adhere to the rules and regulations established in the employees handbook and the hotel’s policy on fire, hygiene, health and safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Do not disclose any financial information or any other information of Accor Hotels.

Qualifications

Your experience and skills include:

• Warm and caring personality; previous housekeeping experience is an asset.
• Ability to anticipate and focus attention on guest needs, being professional and welcoming.
• Excellent organizational skills and time management.

Additional information

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Accor Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our corporate social responsibility activities.

Your team and working environment:

• Dynamic working environment.
• Defined career development path.
• Friendly and supportive team.
• Opportunities to make your mark. We provide an environment of trust, respect, and integrity.
• A home away from home where diversity and inclusion are celebrated.
• Privacy and personal information are protected.
• Through Accor’s employee value proposition, we ensure fair treatment and a workplace free from discrimination and harassment.