Housekeeping Supervisor

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

As a leader in guest experience, the Housekeeping Supervisor plays a key role in ensuring cleanliness, smooth operation, and attention to detail across the property. This role requires expertise in cleaning techniques, safe equipment and chemical handling, and the ability to assist Rooms Leadership with organizational tasks when needed.

Responsibilities

• Inspect guest rooms, suites, cottages, and public areas to ensure cleanliness, presentation, and overall condition meet Southall’s standards. Oversee and coordinate cleaning assignments for the Rooms and Public Areas teams
• Lead daily pre-shift meetings and coordinate opening procedures, linen and terry distribution, VIP room preparations, and daily housekeeping operations. Monitor team performance and provide coaching or corrective guidance as needed
• Ensure team members consistently follow Southall’s standards, policies, and procedures. Prioritize and assign daily work, monitor progress, and follow up on completed tasks to maintain quality and consistency
• Develop and maintain a strong knowledge of Southall’s room types, layouts, amenities, and configurations. Understand and uphold the specific cleanliness, presentation, and turndown expectations for each accommodation type
• Communicate clearly and professionally with guests, team members, and leadership. Provide direction, respond to questions or concerns, and maintain a welcoming and approachable presence throughout the property
• Lead, mentor, and coach housekeeping team members to foster a positive, collaborative, and service-focused work environment. Encourage teamwork, flexibility, and a willingness to assist across daily operations
• Assist with the movement and handling of linens, supplies, and housekeeping equipment as needed