Housekeeping Supervisor

GENERAL SUMMARY

The Housekeeping Supervisor supports the Housekeeping Manager in maintaining the cleanliness, safety, and overall presentation of the club. The Housekeeping Supervisor provides day-to-day leadership, direction, and coaching to the housekeeping team, ensuring operational standards are met and members and guests receive exceptional service. The Supervisor assists with training, scheduling, inspections, inventory management, and operational execution while serving as a working leader and role model for the department.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It’s who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete’s Promise:

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Employee Management and operations standards

• Assist the Housekeeping Manager with onboarding, training, scheduling, coaching, and support of associates.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance, and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• As needed, assist with preparation of schedules or scheduling recommendations based upon occupancy and operational needs.
• Complete Housekeeping productivity template daily.
• Assist with taking inventory and submitting periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with Bay Clubs internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Support departmental expense-control initiatives established by management.
• Ensure compliance with specific brand standards.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Club Management

• Daily walkthroughs of Club to ensure staff is maintaining a clean, organized, and safe facility.
• Support housekeeping operations to ensure efficiency and exceptional service.
• Manage supply inventory through monthly audits and loss control measures and ensure that all supplies are adequately stocked.
• Assist with implementation of member-focused operational standards.
• Act as Club and/or Manager on Duty, as required.
• Support safe, efficient, and effective housekeeping operations through visible leadership.

Financial Accountability

• Assist with inventory control and expense-management initiatives.
• Assist with monitoring supply usage and identifying waste-reduction opportunities.
• Support departmental financial goals through efficient labor and resource utilization.

Communication & Relationships

• Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, and guests.
• Promote harmonious relations among members, staff, vendors, and the community at large.
• Communicate timely and follow up, as appropriate.

• Active participation in required events, required programs, required meetings, and required training.
• Ensure the TBCC mission and club brand is upheld in all aspects of club operations.

• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.

Corporate Goals & Objectives

• Promote the company’s safety goals and actively work towards ensuring a safe working environment.
• Support compliance with company policies and procedures.
• Actively further Club objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.
• Make professional development a consistent priority.

OTHER JOB FUNCTIONS

• Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays.