Housekeeping Team Leader

Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, and every action contributes to creating a positive and memorable impact for our customers, our colleagues, and our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

Job description

• Conduct daily briefings for room attendants.
• Inspect employee grooming daily.
• Inspect all guest rooms, corridors, and pantries daily to ensure the highest standards of cleanliness.
• Conduct on-the-job training for all room attendants.
• Maintain effective employee relations.
• Check and maintain equipment and machines.
• Prepare job orders and coordinate with Engineering for follow-up.
• Ensure special attention is given to VIP rooms.
• Attend daily Housekeeping briefings with the executive and assistant executive housekeepers.
• Immediately report any sick or irregular guests, and any strangers in guest corridors, to the housekeeper and Security Office.
• Ensure proper handover and takeover between incoming and outgoing shifts.
• Report all lost and found items to Housekeeping.
• Prepare discrepancy reports for the Front Office.
• Conduct fumigation of rooms and floors.
• Follow up on “Do Not Disturb” rooms.
• Prepare room linen inventories.
• Notify the housekeeper of any damage caused by guests.
• Check and follow up on all maintenance reports if work is incomplete.
• Water and change flowers according to the schedule.
• Ensure all flower arrangements look pleasant before delivery to rooms.
• Pay close attention to detail when inspecting guest rooms and other areas.
• Physically inspect occupied, vacant, and checkout rooms daily at 1:00 p.m.
• Ensure maid trolleys are parked appropriately in guest corridors and at guest room entrances while rooms are being cleaned.
• Monitor compliance with Key Issue No. 3 procedures when room attendants enter or leave a guest’s room.
• Be responsible for the cleanliness, maintenance, property, and hygiene of guest rooms, corridors, and service areas.
• Oversee the work of public area attendants.
• Handle all guest service matters in the assigned area.
• Supervise the activities of room attendants.
• Check all checkout rooms and guest rooms.
• Be fully aware of the day’s requirements.
• Maintain proper grooming at all times.
• Show the utmost cooperation and respect toward the team and other departments.
• Stay informed about daily activities and maintain product knowledge of all hotel facilities.

Qualifications

• University degree in any field.
• Minimum of two years of experience in a similar role at a five-star hotel.
• Passion for creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills.

Additional information

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning programs through our academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through corporate social responsibility activities, such as Planet 21.