Housekeeping Turndown Attendant

SUMMARY

The Turndown attendant is responsible for the cleanliness of the guest rooms (interior and exterior including guest patios, entrance areas and kitchens). Turndown shifts are the afternoon shifts into evening. Other responsibilities include deep cleaning and performing special projects. Turn down attendants contribute to the resorts commitment to high quality guest service and teamwork.

ESSENTIAL FUNCTIONS

1. Responds promptly to requests from guests and other departments
2. Fills carts with supplies and transports carts to assigned areas
3. Picks up work assignments from the Housekeeping Department and reviews any questions. Swipes ID card in/out and keys.
4. Enters guest rooms following procedures for gaining access and ensuring vacancy before entering
5. Replaces guest amenities and supplies in rooms
6. Replaces dirty linen and terry with clean items
7. Makes beds and folds terry
8. Cleans bathrooms
9. Cleans kitchens with Rancho Valencia resort guidelines and standards
10. Removes trash, dirty linen, and room service items
11. Checks that all appliances are present and working in the room
12. Straightens desk items, furniture and appliances
13. Dusts, polishes, and removes marks from walls and furnishings
14. Vacuums carpets and performs floor care duties
15. Follows Rancho Valencia Resort stay over service guidelines
16. Cleans mirrors, windows, high and low dusting
17. Follows all OSHA and MSDS rules and regulations
18. Follows all company safety and security policies and procedures
19. Reports accidents, injuries and unsafe work environment to your manager/supervisor
20. Follows all resort policies and procedures, ensures uniform and personal appearance is clean and professional
21. Develops and maintains positive working relationships with others
22. Supports team to reach common goals
23. Ensures adherence to quality, expectations and standards
24. Identifies, recommends, develops, and implements new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
25. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 25 pounds without assistance
26. Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements
27. Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives.
28. Performs other duties as directed, developed or assigned by Supervisors