Housing Case Manager

The HOA Housing Stabilization Case Manager is responsible for providing housing-focused support to older adults experiencing housing instability. This role involves connecting individuals with trauma-informed, culturally and age-appropriate services tailored to their unique needs. Duties include assessing housing and service needs, arranging, coordinating, and monitoring the delivery of individualized services to meet participants' needs. The Specialist may also provide crisis counseling, linkages to medical care, and assistance in overcoming barriers to housing stability. Primarily working daytime hours Monday through Friday, the position may require occasional evening or weekend adjustments with supervisory approval. The Housing Stabilization Case Manager reports directly to the Homeless Older Adults Manager.

TYPICAL TASKS

• Person-Centered, Problem-Solving Conversations: Facilitate person-centered, problem-solving conversations to identify participant needs and goals.
• Individualized Housing Support: Provide individualized, housing-focused support for older adult program participants.
• Housing Barriers Assessment and Service Planning: Complete strength-based housing barriers assessments and develop corresponding individualized service and housing plans.
• Referral Coordination and Support: Facilitate access to mainstream services by coordinating referrals to other providers and supporting participants in following through with referrals.
• Progress Monitoring and Evaluation: Monitor and evaluate program participants' progress toward achieving their goals.
• Data Collection and Reporting: Collect and input required data into the Homeless Management Information System (HMIS) and other relevant platforms.
• Community and Stakeholder Engagement: Participate in local Continuum of Care planning efforts, forums, and elder coalition meetings.
• Community Outreach and Program Evaluation: Support community outreach and assist with program evaluation as needed.
• Teamwork and Interdepartmental Collaboration: Collaborate effectively with internal teams and other departments to ensure holistic support for participants and smooth program operations.
• Additional Duties: Perform other duties as assigned by the supervisor to support the mission of the program.