Housing Management Support Worker

Join Our Team as a Housing Management Support WorkerLocation: Leek, Staffordshire
Role available: Full-time - 35 hours per week

• Applicants must have access to a vehicle, hold a full UK driving licence, and have valid business-use motor insurance.

Our Staffordshire Additional Housing Management Service is a supported housing service for adults 18+ experiencing mental health difficulties who need help to access, maintain, or sustain accommodation. The service provides safe, high-quality housing alongside personalised tenancy and housing-related support, helping individuals develop independent living skills, manage their mental health, maintain their tenancy, and reduce the risk of homelessness. Support includes budgeting, accessing benefits, managing daily living tasks, engaging with local services, and building confidence and social inclusion. The service takes a recovery-focused, person-centred approach, enabling people to achieve greater independence and move towards long-term stable living within the community.
What you will do and achieve as a Housing Management Support Worker:
You’ll join a supportive team helping adults with mental health needs or housing challenges to build independence and successfully maintain their accommodation. Working closely with the Service Manager and your colleagues, you’ll provide person‑centred, housing‑related support and connect individuals with the right external services to help them move forward confidently toward independent living.
Support People Every Day

Provide key‑worker support to a small caseload and help individuals build independence.
Support people with daily living skills and accessing community services.
Encourage positive wellbeing and confidence.

Plan, Review & Assess Support

Complete needs assessments and create person‑centred support and safety plans.
Review progress regularly and help people work toward their goals.

Work with Partner Agencies

Liaise with mental health teams, community groups and other agencies to ensure individuals get the right support.
Represent the service at community events and forums.

Promote Safety & Good Practice

Contribute to safeguarding, follow lone‑working procedures, and report incidents appropriately.
Maintain professional boundaries and uphold the Rethink Mental Illness Code of Conduct.

Keep Records & Support the Team

Keep accurate records and update our internal systems.
Share information with colleagues, support team goals, and contribute to service improvements.

Essential experience, skills required for this position:

Housing Support Worker/Support Worker experience.
A good listener, empathetic, understanding, kind, patient and willing to learn
Can demonstrate behaviours consistent with the values of the Charity.
Experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting in either a paid or voluntary capacity

Excellent administration, organisation and planning skills.
Competent in the use of IT systems including Microsoft applications, email and internet.

If you’re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we’d love to hear from you.

IND1