East Oakland Community Project (EOCP) JOB DESCRIPTION

Title: Coordinated Entry Housing Navigator for Singles

Department: Coordinated Entry for Singles Reports to: CES Administrative Manager

Salary: 55K

SUMMARY

The East Oakland Community Project (EOCP) is a partner of the Coordinated Entry Effort for Singles in Alameda County. EOCP’s Crossroads is part of the centralized hub that provides housing services, support and referrals for single men and women who are homeless. The Coordinated Entry for Single Adults will assess and permanently house homeless singles.

Individuals who are literally homeless will be offered an array of services to meet emergency housing needs and to address permanent housing needs.

The Housing Navigator will maintain a caseload of often chronically homeless individuals, many of whom will have multiple barriers, including, but not limited to substance use and health conditions. The goal is to provide support for single men and women and assist them in their work towards securing stable housing. This position will also help single individuals build their independent living skills so they are able to maintain permanent housing and will provide connections community resources. The Housing Navigator works with the Outreach team to locate individuals and link them to services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Service Delivery

• Support individuals in preparing for housing interviews or other meetings that impact their ability to obtain permanent housing
• Assist individuals in responding to housing application rejections. Help request reasonable accommodations or appeals when appropriate
• Gather and assemble related information and maintain appropriate records and files
• Responsible for gathering and compiling data and preparing timely periodic reports, as required by funders and collaborative partners
• Maintain thorough and concise case notes
• Attend and participate in weekly case management meetings

Outreach and Engagement

• Provide field-based work for homeless individuals that may involve various community programs and locations

• Respond to the needs of clients, including emergency situations – connections to food, health, income, transportation, etc.
• Link clients with interim or bridge housing resources as desired and available
• Connect and assist homeless individuals with appropriate resources and referrals for mental health, housing, substance recovery, physical health care, educational programs, financial assistance, employment, housing advocacy, socialization activities and other services

Partnership Development

• Develop rapport and build an ongoing relationship with clients via regular and consistent contact
• Establish communication links with and for clients – phone/cell phone, mailing address, e-mail, meeting locations, social support contacts
• Help homeless individuals link with clinical care management and other service resources as needed and desired
• Provide psychological/emotional preparation and support for homeless individuals around obtaining housing - realistic expectations of wait times, affordable housing options, benefits and challenges of living with others, remaining hopeful, addressing fears/ambivalence of being housed, addressing unhealthy coping skills/street behavior that could disrupt housing, tenant obligations, and dealing with conflict resolution as needed

Core Housing Preparation Work

• Assess and begin to address client housing histories and barriers – positive references, credit history, rental history and prior evictions, criminal history, registered sex offender status, outstanding debts, outstanding warrants
• Use housing history to inform preparation work, complete early to avoid surprises
• Get to know members or potential members of the client’s household including pets and companion animals
• Assess potential to connect client with family/friends in stable housing
• Assess eligibility for permanent housing resources – deposit/move-in financial assistance, rapid rehousing, affordable housing, and permanent supportive housing
• Assess the client’s financial and resource situation and potential budget for housing – help with income and benefits acquisition, develop plan to help fund move-in costs
• Help families create tenant resumes – key information to use on housing applications

Securing Housing

• Help homeless individuals identify and pursue potential housing opportunities besides permanent supportive and affordable housing. Help clients tour neighborhoods and properties – address rejections as part of reality testing – “at least look at the place, you don’t have to take it”; provide options and discuss trade-offs

• Help homeless individuals complete and submit required housing applications and other materials, including housing navigator and/or other support person(s) on applications as a contact. Include release of information. Include advocacy/support letters with initial application
• Help homeless individuals complete housing program or site specific paperwork to obtain particular units or subsidies
• Assist homeless individuals with obtaining the resources necessary to apply for and move-in to housing (application fees, security deposits, first month rent, moving service, furnishings, bedding, etc.)

Moving-in and Transitioning (average of 6 months of support)

• Complete unit inspection and document any damage or issues prior to move-in
• Review key elements of rental agreement and expectations to ensure understanding Review any subsidy agreement as well, if needed
• Establish utilities for the housing unit
• Apply for low-income assistance utility programs
• Assist with obtaining furniture, fixtures, and other move-in needs
• Update address with key agencies and contacts including the post office, health insurance, public benefits, and service providers
• Establish method for ensuring rent payments are made on time
• Develop a housing crisis response plan outlining plans if challenges arise that may jeopardize housing stability including key emergency contacts for service and housing- related issues. Possible housing challenges include – mental health/substance use relapse, health and cognitive issues such as, non-payment of rent, conflicts with neighbors or landlord, unauthorized guests, hoarding/cluttering, smoking and fire hazards, plumbing/flooding issues
• Transition ongoing supports to appropriate service providers and natural supports using a Critical Time Intervention (CTI) model
• Review ability of homeless individuals to manage activities of daily living (ADLs) and instrumental activities of daily living (IADLs)
• Utilize information and Housing Specialist(s) to find landlords willing to accept housing subsidies for clients approved for voucher or tenant-based housing subsidy programs
• Assist clients with move-in to new unit and with transitioning support to permanent supportive housing service provider(s) and/or other resources
• Help address any challenges with independent living. Consider need for In-Home Supportive Services (IHSS)