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Housing Services Coordinator

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Housing Services Coordinator

JOB SUMMARY:

The Housing Services Coordinator will provide support to the Recovery Rehousing Navigator (RRHN), ECM/CS and TLS program. The Housing Services Coordinator will provide ongoing coordination of referrals, wait lists, documents and other items as needed. The Services & Disbursement Coordinator will perform all the duties as indicated in that contract and by the assigned Housing Support Services Manager.

ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:

  • Provide RRHM support in quality control to RRHN and conduct performance appraisals.
  • Facilitate the usage of all assessment tools to determine vulnerability, assisting individuals with collecting documents necessary for housing, and providing linkage to ongoing supportive services.
  • Complete reports and documentation as required by HYC RRH and program funders.
  • Provide support in overseeing RRH Staff in screening, assessing, and problem-solving with individuals.
  • Oversee process of Crisis Housing, Rapid/Recovery Rehousing and Problem-Solving Services and Financial Assistance Administration.
  • Ensure that all individual members are prioritized with services to health, supportive service, and educational needs. Provide appropriate crisis intervention to in the form of support and/or problem solving as deemed necessary.
  • Collaborate with co-located staff to oversee referrals that are being made.
  • Establish and maintain effective working relationships with partner agencies, housing providers, and related resources.
  • Monitor program data, documentation of services, and progress toward outcomes.
  • Provide supportive services as needed to individuals that are enrolled in the program. Complete housing plans, refer to other homeless agencies, and conduct housing inspections.
  • Manage client complaints and grievances submitted during program enrollment.
  • Other duties as assigned.

PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:

  • Work indoors in temperature-controlled environment and occasionally exposed to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.
  • Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.
  • See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans.
  • Ability to interact with other employees, residents, customers, and members of the public.
  • Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.
  • Gather, analyze, synthesize, and classify information. Transcribe, enter, and post data.
  • Ability to respond effectively to sensitive inquiries or complaints.
  • Requires use of a computer keyboard for substantial periods of time.
  • Travel to off-site meetings and evening appointments.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of housing resources in Service Planning Area 8 preferred. Resources can include crisis housing and permanent housing throughout Los Angeles County.
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care, Rapid/Recovery Re-Housing, and others.
  • Current knowledge of best practice models, including Housing First, Mental Health Recovery, Harm Reduction, and Critical Time Intervention.
  • Understanding of case management practices and ability to accurately and clearly document case notes.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to manage time effectively.
  • Ability to accurately enter client data and progress notes in HMIS Homeless Management Information System and run program management reports.
  • Proficient use of laptop computer and Microsoft Windows, Office software programs (Word, Excel, PowerPoint) and Homeless Management Information System (HMIS).
  • Creative problem-solving skills
  • Possess valid California driver's license and properly registered vehicle.


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