Housing Solutions Case Manager (4916)

Status: Full-Time, Non-Exempt
Pay: $22.50-$24.00/hour
Schedule: Monday-Friday 8:30 a.m. - 5:00 p.m.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

• Flexible medical coverage options
• Voluntary dental, vision, life, accident, critical illness, and hospital insurance
• Paid Time Off (Vacation + Sick Pay)
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral bonus program
• Opportunities for career growth

Job Summary: Under the direction of the Housing Solutions Manager, the Housing Solutions Case Manager supports Mercy House clients (particularly those enrolled in the Oxnard College Program) who are homeless or at risk of homelessness in obtaining and sustaining permanent housing using the Housing First model. This role provides comprehensive case management, housing advocacy, progress tracking, and support to help clients achieve and maintain housing stability.

Essential Duties and Responsibilities:
Program Oversight

• Receive referrals, assess eligibility, and maintain an assigned caseload
• Provide comprehensive case management, including outreach, intake, housing stabilization planning, goal setting, enrollment verification, referrals, and ongoing monitoring
• Utilize client-centered, harm reduction, Trauma-Informed Care, and Motivational Interviewing approaches
• Maintain detailed case notes using GIRP (Goal, Intervention, Response, Plan) format and ensure timely HMIS data entry
• Develop individualized service plans, including financial planning and housing goals
• Meet regularly with clients to monitor progress and program compliance
• Assist clients in locating safe, affordable, or market-rate housing aligned with their needs and income
• Provide tenant education, landlord mediation, housing advocacy, and recertification support
• Coordinate home visits and co-locate at Oxnard College as scheduled
• Address employment and housing barriers; connect clients to community resources and Coordinated Entry as needed
• Gather required documentation and ensure timely submission of all client paperwork

Team Relations

• Collaborate with staff, interns, volunteers, leasing agents, and community partners to support client housing goals
• Attend staff meetings, supervision, trainings, and monthly Housing Solutions meetings
• Contribute to a positive, collaborative team environment
• Adapt to a fast-paced setting while demonstrating reliability, empathy, and professionalism

Administration

• Maintain accurate, up-to-date client documentation, including case notes, stabilization plans, and service records
• Upload required documentation and support data collection systems
• Ensure confidentiality and compliance with HIPAA and agency policies
• Respond promptly to calls and emails; manage workload and deadlines independently
• Utilize required software and technology systems
• Assist with program activities, partnership development, and other assigned projects
• Perform occasional lifting (up to 25 lbs.) and extended desk/computer work