Housing Specialist (47053)

Under general supervision of the Housing Manager, determining individuals/applicants on housing opportunities and maintain work orders, warranty work orders, the task involving coordination of tenant lease agreements, property marketing. Schedules bi-annual unit inspections and contract files compliance and management and support administrative duties and tasks associated with the Housing Management department. Upholds the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.
• Receives all correspondence related to tenant(s) appliances and home warranty issues
• Receives all correspondence related to tenant(s) all work orders and home inspections.
• Assists in coordinating the contract and procurement process within budgetary limits.
• Assesses clients’ eligibility ad determines their housing and service needs- ADA units.
• Assists clients with the search for available properties and negotiating terms of lease agreement.
• Collaborates with local housing agencies, community housing organizations and DMC housing team.
• Ensures client understand their rights and responsibilities as tenants.
• Investigates and resolves client(s), tenant(s) and landlord issues.
• Provides client with information and referring them to additional support programs and services.
• Prepares and maintains daily logs, records activity documentation, and reports on Rent Manager and maintenance Web TMA Software.
• Prepare and expedite eviction, appeals, vacating, abandonment of court proceedings with Housing Manager.
• Understands and adheres to program rules and restrictions.
• Assists with the tenant accounts and closure cases.
• Orders, processes or tracks work orders and assigns work orders in TMA software.
• Assists with the rental application processing.
• Searches for permanent housing options that meet the need of at risk individuals.
• Assists families whom suffer from disabilities mental illness or substance on referral bases.
• Performs other duties as assigned.
• Compiles, organizes and tracks program data which may include statistical information in support of the organization’s program operations.
• Enters information into a variety of automated tracking systems and maintains program specific data to track items such as project milestones, progress reports, funding and expenditure data.
• Establishes and maintains an effective filing and retrieval system with the TMA Software system.
• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Interacts in an honest, trustworthy and dependable manner with employees, visitors, Possesses cultural awareness and sensitivity.
• Maintains compliance with all Human Resources requirements.