ACCESS is a team of Superheroes that make a difference in the community every day.

If you are a dedicated hardworking person interested in helping build your community then ACCESS is the place for you. Come be a superhero for our neighbors most in need!

Position Summary

The Housing Stabilization Case Manager, Housing Retention works as part of a multi-disciplinary team of community partners and other ACCESS staff working together to support low-income participants and families who are experiencing housing instability to gain or maintain housing stability. This will include, but not be limited to, populations such as seniors, disabled, and our most vulnerable neighbors who are unhoused or at-risk of becoming unhoused. The ideal candidate has experience working with issues related to houselessness, substance abuse, mental health, and a history of trauma. This position will locate and secure permanent housing opportunities for our participants while providing a high level of trauma informed, coordinated care.

Position Duties & Responsibilities

• Return phone calls, respond to website inquiries, process and review program applications according to ACCESS program procedures, accurately and in a timely manner.
• Interview and screen participants, and work with leadership to determine participant eligibility for Federal and State Assistance programs. This includes, but is not limited to security deposits, rental assistance, energy assistance, and emergency assistance using predetermined criteria.
• Maintain a minimum caseload of households who are enrolled in an ACCESS housing stabilization program as determined by ACCESS procedures.
• Assist the participant household in setting short-term and long-term goals to obtain a greater level of sustainability following the program and funding stream processes and procedures.
• Provide support through positive social interaction with participants in a one-on-one setting in order to build mutual trust and build positive relationships.
• Monitor household progress and keep track of their status using prevention techniques to avoid falling back into houselessness.
• Ensure that participant files are maintained, and data entry is completed in an accurate and timely manner, utilizing internal and grant funding databases and filing systems, in accordance with the program’s criteria and process
• Accuracy and attention to detail within all aspects of working with the participant, including but not limited to keeping clear and current case notes; providing correct coding on vouchers; providing correct information for other types of reporting.
• Refer participants to other ACCESS programs and external resources as appropriate.