Position Summary

The Housing Stabilization Case Manager for Support Services for Veteran Families (SSVF) works directly with Veterans and their families to overcome barriers that may prevent them from obtaining or maintaining housing stability. The HSCM (Housing Stabilization Case Manager) works collaboratively with a multi-disciplinary team that assists Veterans and their families to navigate complex resources and processes that can help them achieve their own definition of self-sufficiency. This position works in the office environment as well as out in the community and in participants’ homes to offer wrap-around services. The HSCM reports directly to the SSVF Program Supervisor.

Position Duties & Responsibilities

• Maintain a minimum caseload of Veteran families and individuals as determined by ACCESS procedures.
• Interview and screen, work with the Program Supervisor to determine participant eligibility for Federal and State Assistance programs. This includes, but is not limited to, food, security deposit, rental assistance, energy assistance, and emergency assistance using predetermined criteria.
• Assist the participant in setting short-term and long-term goals to obtain a greater level of sustainability following the program and funding stream processes and procedures.
• Provide support through positive social interaction with participants in a one-on-one setting in order to build mutual trust and build positive relationships.
• Monitor participants’ progress and keep track of their status using prevention techniques to avoid falling back into homelessness. Ensure that participant files are well-maintained, and data entry is completed in an accurate and timely manner.
• Refer participants to other ACCESS programs and external resources as appropriate.
• Ensure that participant files are maintained, and data entry is completed in an accurate and timely manner, utilizing internal and grant funding databases and filing systems, in accordance with the program’s criteria and process. Accuracy and attention to detail within all aspects of working with the participant, including but not limited to keeping clear and current case notes; providing correct coding on vouchers; and providing correct information for other types of reporting.
• Take appropriate action to deal with any homeless emergency. With clinical social worker assistance, may provide crisis intervention and emotional support during times of emergency.