Housing Stabilization Case Manager II, SSVF -Healthcare Navigation (48142)

Position Summary

The Housing Stabilization Case Manager II (HSCM), Healthcare Navigation works directly with Veterans and their families to overcome barriers that may prevent them from obtaining or maintaining housing stability. The HSCM II works collaboratively with a multi-disciplinary team that assists Veterans and their families to navigate many complex resources and processes that can help them achieve their own definition of stability. This position works in the office environment as well as out in the community and in participants’ homes to offer wrap-around services. The HSCM II reports directly to the SSVF Healthcare Navigator.

Position Duties & Responsibilities

• Maintain a minimum caseload of high acuity Veteran households who may have healthcare needs as determined by ACCESS procedures.
• Interview and screen, and work with Program Leadership to determine participant eligibility for Federal and State Assistance programs. This includes, but is not limited to, food, security deposit, rental assistance, energy assistance, and emergency assistance using predetermined criteria.
• Work with Healthcare Navigator on supporting Veterans stabilization plans related to healthcare needs.

• Assist the participant household in setting short-term and long-term goals to obtain a greater level of housing stability and stability in their healthcare needs following the program and funding stream processes and procedures.
• Provide support through positive social interaction with participants in a one-on-one setting in order to build mutual trust and build positive relationships.
• Monitor household progress and keep track of their status using prevention techniques to avoid falling back into houselessness. Ensure that participant files are well maintained, and data entry is completed in an accurate and timely manner.
• Refer participants to other ACCESS programs and external resources as appropriate.

• Ensure that participant files are maintained, and data entry is completed in an accurate and timely manner, utilizing internal and grant funding databases and filing systems, in accordance with the program’s criteria and process. Accuracy and attention to detail within all aspects of working with the participant.