Housing Support Coordinator

SUMMARY: Assist mental health consumers in maintaining stable independent housing. Provide mental health support services with focus on skills development, symptoms management, wellness and recovery.

ESSENTIAL DUTIES AND RESPONSIBILITIES are outlined below. Other duties and responsibilities may be assigned. Reasonable accommodations may be made to enable individuals with disabilities and/or special needs to perform essential functions.

Direct Service and Case Management

1. Provides and/or arranges for clients to receive the following: counseling and training, support and assistance with managing daily living skills, managing psychiatric symptoms, and working toward goals.
2. Assists clients in identifying and accessing medical, educational, social, prevocational, and rehabilitative or other community services.
3. Supports clients in the following areas: daily living skills, social skills, grooming and personal hygiene, housekeeping, meal preparation, shopping, medication compliance, money management, conflict resolution, compliance with house rules and managing psychiatric symptoms.
4. Assists with planning and implementing individuals’ care plans in conjunction with other staff, County teams, doctors, families and/or other local service providers.
5. Informs individuals of personal rights and responsibilities, as well as agency confidentiality and grievance procedures. Ensures that services are compatible and coordinated with clients’ freedom of choice.
6. Assists individuals in getting to appointments and activities on and off-site, based on the needs and goals of clients.
7. Monitors clients’ progress and level of functioning to enhance stability.
8. Initiates meetings with tenants at least once a month and maintains bi-weekly contact in-person or by phone to monitor situation.
9. Provides crisis support services as necessary.

Teamwork and Collaboration

1. Maintains cooperative and professional working relationships with clients, colleagues, coordinators, doctors, and all others contacted during the course of work in order to meet treatment goals and seek cost effective and efficient services.
2. Engages clients, families, and other support people in the development of cohesive treatment.
3. Gives input to management on improving the quality of programs and assists in monitoring program effectiveness and conducting tenant satisfaction surveys.
4. Performs assigned tasks for program activities as an integral part of the team.
5. Consults and collaborates with supervisor, housing management staff, and case coordinators as appropriate.

Documentation and Communication

1. Required and mandated to report any “suspected abuse of dependent adults and elders” directly to law enforcement, Adult Protective Services or the Ombudsman/Advocate and Department of Social Services, and any other agency, as appropriate. Mandated to comply with suspected abuse reporting policies and procedures.
2. Monitors clients’ progress and participation toward plan goals and objectives and collects and reports outcome data. Documents coordination services in progress notes and completes annual assessments and care plans.
3. Keeps clear, accurate, and professional records in all client files and staff logs and maintains any other written or electronic communication that may be required.
4. Communicates with clients’, staff and colleagues to explain procedures and ensure support for clients in crisis.
5. Meets individual billing expectations for units of service and works collaboratively to meet program requirements including documentation deadlines or timelines.
6. Assists management with compiling data for required reports and complying with mandated reporting procedures.
7. Handles all communication (written, verbal, and in-person) in a professional manner. Appropriately handles any noted dangerous behaviors or dangerous conditions.

Professional Development

1. Attends agency, County or other mental health provider training sessions, meetings, or workshops. Attends a minimum of 20 hours of orientation and continuing education classes.

Information and Resources

1. Assists clients with identifying and accessing off-site resources, such as medical or dental appointments, specific to clients’ personal needs, goals, and care plans.
2. Maintains familiarity with and knowledge of Santa Cruz County Mental Health services and community resources.
3. Provides information to clients, families, other agencies and the community regarding health care issues including prevention, early detection and remedial care.
4. Uses equipment and materials in a safe and acceptable manner, follows established safety procedures and all CAL-OSHA standards, uses appropriate safeguards and observes rules of safety in all on-the-job activities.
5. Takes preventative measures and creates intervention methods for clients or conditions that seem to pose a threat of danger or crisis.

Maintenance and Repair

1. Ensures maintenance and repair of supported housing units including monthly inspections and reports any concerns to Housing Management.
2. Ensures maintenance and repair of company vehicle as needed.