Houston Field Support Tech

ESSENTIONAL FUNCTIONS:

Coordinate field issue appointments
Gather required information from sales and Engineering on best way to fix field issue
Schedule with the provided contact
Prepare all required paperwork, tools and transportation
Perform field support requirements:
Photographing the RTU in question
Capturing all required dimensions
Note any obstructions, special features, etc.
Document what issue was with pictures and description uploaded to the MER.
Document measure and field issues details
Create a drawing using the captured dimensions
Upload drawing, photographs and other details to the appropriate job tracked
Inform the Inside Sales Account Manager that the measure has been completed.
Phone and computer work to coordinate and document measures and field work.

PERFORMANCE MEASURES:

Embraces and promotes CDI values
In general, is responsible for accurately performing the functions of all field support tasks.
Customer satisfaction

See also