(HQ) Process Improvement Supervisor

As a Process Improvement Supervisor, you will drive operational efficiency by analyzing freight forwarding processes, managing improvement initiatives, and translating business and client requirements into effective solutions. This role focuses on process standardization, cross-functional collaboration, and supporting solution implementation to enhance operational performance.

KEY RESPONSIBILITIES
Business Analysis:

• Analyze end-to-end freight forwarding operations, from quotation and booking through shipment handling (air, ocean, trucking, export/import, consolidation) to invoice posting and cost accrual, identifying gaps and proposing solutions to improve efficiency and effectiveness.

Requirement Gathering:

• Collaborate with key account management, operations, sales, IT and other departments to translate business needs into functional specifications.

Project Management:

• Lead improvement projects, defining scope, timelines, and deliverables to align with business objectives.

SOP Management:

• Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency and compliance across departments and stations.

Training & Support:

• Facilitate solution implementation through training, documentation, and issue resolution to ensure successful adoption.