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The HR Administrator – (Performance and Experience) is a key member of the Human Resources leadership support team. This position is responsible for owning and administering the organization's employee relations and performance management functions, while providing high-level administrative and operational support to assigned areas, and the HR and Senior HR Leadership Team.
The position serves as a trusted HR resource to team members and leaders, helping ensure consistent application of HR policies, effective performance management practices, timely resolution of employee relations matters, and a positive employee experience through the employee relations, performance management process, and engagement programming.
The ideal candidate is highly organized, discreet, responsive, detail-oriented, and comfortable handling confidential employee information and sensitive workplace matters in a fast-paced behavioral health environment.
Duties & Responsibilities:
Employee Relations
- Serve as an HR resource to employees and managers regarding workplace concerns, policies, procedures, and employee relations matters.
- Assist the HR Director and Senior Director of HR with investigations involving employee complaints, workplace conflicts, policy violations, attendance, conduct, and other employee relations concerns.
- Maintain appropriate documentation and confidential records related to employee relations matters.
- Partner with managers to promote fair, consistent, and legally compliant employment practices.
- Assist with corrective action, coaching, disciplinary documentation, performance improvement plans, and other employment actions.
- Escalate complex or high-risk employee relations matters to the appropriate HR leader.
- Help identify recurring employee relations trends and provide information and recommendations to HR leadership.
- Promote a respectful, inclusive, and psychologically safe workplace culture.
Performance Management
- Coordinate and administer all segments of the organization's performance management process.
- Support managers and employees with performance planning, goal setting, performance reviews, coaching, and performance improvement processes.
- Monitor performance management deadlines and follow up with appropriate leaders to ensure timely completion.
- Assist HR leadership in developing performance management communications, resources, templates, and manager guidance.
- Maintain accurate performance management records in the HCM.
- Identify performance management trends and prepare reports for HR leadership.
- Support managers in addressing performance concerns consistently and appropriately.
- Assist with the development and implementation of performance management initiatives designed to improve employee accountability, engagement, development, and retention.
HR Leadership Administrative Support
- Provide direct administrative and operational support to the Senior HR Leadership team members.
- Coordinate department meetings, agendas, calendars, presentations, reports, and follow-up activities.
- Track action items, deadlines, department priorities, and special projects.
- Maintain organized electronic and physical HR files and confidential records.
- Serve as a central point of coordination for department-wide HR initiatives.
HR Department Operations & Special Projects
- Support the implementation of HR initiatives, projects, policies, and organizational priorities.
- Conduct research and prepare summaries, reports, presentations, and recommendations for HR leadership.
- Assist with HR audits, compliance activities, workforce reporting, employee surveys, and data analysis.
- Support HCM data integrity and reporting activities.
- Assist with policy updates, process improvements, and development of HR procedures.
- Coordinate cross-functional projects involving HR, Operations, Finance, Compliance, HI, and other departments.
- Perform other special projects and assignments as directed by the HR Director, Senior Director of HR, or Chief People Officer.
Employee Engagement & Culture
- Work collaboratively with and in support to the HR Engagement Team and their programming.
- Assist with employee engagement surveys, focus groups, recognition programs, employee events, and culture initiatives.
- Help coordinate employee appreciation and recognition activities.
- Assist with communications and initiatives designed to strengthen employee engagement, retention, morale, and organizational culture.
- Track participation, feedback, and outcomes associated with engagement initiatives.
- Help communicate HR programs and initiatives to employees and leaders.
Behavioral Health HR Support
- Demonstrate an understanding of the unique workforce needs and challenges associated with behavioral health services.
- Support HR practices that promote employee retention, workforce stability, professional accountability, and a positive employee experience.
- Maintain strict confidentiality regarding employee, patient, organizational, and business information.
- Work collaboratively with leaders in clinical, administrative, and operational areas to support workforce-related priorities.
- Promote HR practices that support the organization's mission, values, compliance obligations, and commitment to quality care.
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Minimum Qualifications:
- High School Diploma/GED and three (3) years of job-related experience in human resources; or one (1) year of experience required at the lower-level HR Spec 2 (HRP021) or position equivalent. Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.
- Demonstrated experience handling confidential and sensitive employee matters.
- Knowledge of HR policies, procedures, employee relations practices, and performance management.
- Excellent written and verbal communication skills.
- Strong organizational, analytical, and project-management skills.
- Demonstrated ability to manage multiple priorities and meet deadlines.
- Proficiency with Microsoft Office Suite, HRIS platforms, and virtual collaboration tools.
- Ability to exercise sound judgment, discretion, professionalism, and confidentiality.
Preferred Qualifications:
- Experience supporting an HR department, HR leadership team, or executive-level HR function.
- Experience with employee engagement programs and organizational culture initiatives.
- Experience conducting or supporting employee relations investigations.
- Experience administering performance management programs.
- Knowledge of federal and state employment laws and regulations.
- HR certification.
- Experience working in behavioral health, healthcare, human services, nonprofit, or similarly regulated environments.
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Benefits (for qualified employees):
- State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts)
- Company contributes 7.5% of salary to 401(a) Retirement Plan
- Generous PTO – plus 9 holidays per year – and a paid Cultural/Spiritual/Service Day!
- No employee deduction for Social Security – means more money in your paycheck!
- Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel
- Qualified employer for Public Service Loan Forgiveness (PSLF).
- Clinical supervision, training, and continuing education opportunities available.
- Flexible hours available, including telehealth from home!
View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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