HR Assistant - 6 month contract

Job Description

We have an opportunity to join our dynamic and fast paced HR team as a HR Assistant.

Duties will include:

• Providing first-line support to employees and managers during the Workday Hypercare period, ensuring queries are resolved efficiently and professionally.
• Supporting users in completing tasks within Workday, helping to drive confidence, adoption, and effective use of the new system.
• Investigating and resolving Workday queries, escalating more complex issues to the appropriate teams where necessary.
• Working within a fast-paced environment, managing a high volume of support requests while maintaining excellent customer service standards.
• Monitoring and tracking queries to ensure timely resolution and adherence to agreed service levels.
• Collaborating with HR, Payroll, and technical teams to ensure a consistent and seamless support experience for employees and managers.
• Maintaining accurate records of queries, resolutions, and support activities to support reporting and continuous improvement.
• Contributing to the successful embedding of Workday across the organisation by delivering a responsive, knowledgeable, and customer-focused support service.