HR Business Partner (BPO) - AIOCP HR People Advisor Manager

• Adapt, communicate and implement the strategic direction of all operations to ensure adherence to global policies and processes
• Define the operational framework for the GU delivery of People Service process support based upon the defined Business and HR Strategy
• Create and implement short-term tactical plans to meet SLA performance metrics and financial targets through the efficient use of human resources, technology and maximization of workforce
• Provide feedback and input for improvement of all programs, processes and policies and accountable for driving consistent, standardized and effective service delivery within Employee Relations, Internal
• Controls & Compliance, Learning, Transitions and Records & Document Management.
• Work with the process owners to improve the end to end HR delivery processes
• Serve as a main point of contact and manage relationships with stakeholder group and key individuals
• Resolve any escalated issues and risks
• Design and implement local employee engagement and recognition programs for the DTE in line with the entity strategy
• Execute key HR processes within Field HR, i.e. performance management, exit management, grievance management and career move through internal Role posting
• Coordinate, deliver, prioritize and manage escalation of all activities executed by the Location HR and People Advisor teams
• May provide end to end service delivery of all Mobility Services at a global level and accountable for coordination, delivery, employee satisfaction, prioritization and escalation for HR activities related to mobility services at a global level

• Bachelor's Degree
• Proven work experience as an HR business partner
• Experienced in the change management. succession planning and program management
• Knowledgeable of labor law as this is the backbone of HR People Advisors
• Demonstrable experience with HR metrics
• Full understanding of all HR functions and best practices
• Discipline and Grievance Management
• Employee Relations & Labor Relations
• Transitions and Transfers/ Talent Management
• Excellent people management skills
• Strong leadership skills
• BPO experience at least 3-5 years
• Work will be in Mandaluyong but should be amenable to work in other locations in Metro Manila