HR Call Center Representative

• Responding to employee questions and inquiries about employee benefit programs and human resource policies.

• Provides assistance with disability, health, and life benefits, paid time off, and retirement plans.

• Prepares appropriate documentation and processes necessary paperwork.

• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

1-2 years previous administrative support in HR department

Job Responsibilities:.

• Handles various levels of inquiries concerning compensation, position management, payroll and benefits administration.

• Provides first line of contact for employees, external vendors, Trust department, and other plan administrators via telephone. Researches and resolves basic inquiries regarding payroll activity and tax withholdings.

• Provides frontline assistance regarding programs, policies, and procedures.-Responsible for problem-solving and resolving Tier 1 type of questions.

• Documents calls and forwards ticket to Tier 2 for resolution if unable to resolve.