HR Contact Center Agent with German

Responsibilities

• Responds to routine inquiries from executives, managers and employees relating to general HR policies, practices, processes and systems.
• Processes basic HR and benefits transactions and supports the auditing of information.
• Initial point of contact for employees with routine HR related inquiries or HR systems and process support
• Adheres to established processes, procedures, and systems to resolve employee inquiries.
• Provides superior customer service to all employees by promptly responding to employee inquiries in a tactful and discrete way while handling confidential information
• Achieves performance measures and adheres to established customer service standards.
• Escalates non-routine matters to appropriate individuals or groups.
• Maintains records relating to employee inquiries via a case management tool.
• Participates in information sharing with other service center representatives; identifies trends and passes recommendations for improvement to the HR Operations representatives (Tier II administration team).
• Supports HR team by providing clerical and administrative support.
• Assist with various projects as assigned by direct supervisor.

Requirements

• Ability to follow strict policy guidelines and recognize situations requiring call escalation
• Strong problem solving, analytical and critical thinking skills.
• Excellent written and oral communication skills.
• Ability to work in a collaborative but fast-paced team environment.
• Proficiency in Microsoft Office Suite.
• Workday System knowledge would be an asset
• Fluency in English and German language in the business environment

Offer

• Private medical care in LuxMed,
• PZU life Insurance,
• Unlimited international travel Insurance,
• Benefits System platform (multisport card, cinema tickets, online shopping etc.)
• Language courses reimbursement,
• Work abroad possibility (up to 30 days / year)
• Recommendation programme
• Life milestone bonus
• Holiday allowance
• Childcare refund
• Occasional gifts