HR Continuous Improvement Manager
About the Role:
A global law firm in Makati is on the lookout for HR Continuous Improvement Manager.
Key Responsibilities
- Lead and execute continuous improvement initiatives across HR operations and shared services, ensuring alignment with business goals.
- Identify and resolve process bottlenecks, leveraging data and feedback to implement process enhancements.
- Monitor and manage key performance metrics including SLA adherence, turnaround times, and resolution quality.
- Act as a process SME (Subject Matter Expert) and provide recommendations on HR operational efficiency.
- Collaborate with cross-functional teams (HR, IT, Finance, etc.) to deploy and improve workflows using tools like ServiceNow and Workday.
Requirements
- 5+ years of experience in HR Operations, Shared Services, or Continuous Improvement roles.
- Strong understanding of HR processes and service delivery models.
- Experience with HR platforms such as ServiceNow and Workday is highly preferred.
- Proven ability to manage multiple HR-related projects from inception to implementation.
- Strong grasp of process design, improvement methodologies (Lean, Six Sigma, etc.), and metrics tracking.
By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.