HR Generalist

Health Insurance Experts that guide you from enrollment to peace of mind!

At Catch Coverage, we’re more than an Insurance organization, we’re a team of dedicated,

compassionate professionals united by a mission to improve lives and elevate the customer experience.

When you join us, you become part of a forward-thinking, customer-focused culture that invests in your

growth, supports your well-being, and empowers you to make a meaningful impact on people’s everyday

lives.

If you’re ready to advance your career in a dynamic, innovative, and genuinely supportive environment,

apply today and discover why Catch Coverage is shaping the future of Insurance.

Job Position: HR Generalist

Location: Onsite Ft. Lauderdale, FL

PURPOSE OF THE JOB:

The HR Generalist at Catch Coverage serves as a trusted partner to employees and leadership across

the organization, supporting a broad range of human resources functions with a strong emphasis on

employee relations, workplace investigations, and performance management. This role is the frontline HR

presence for our Remote, Clearwater, Ft. Lauderdale workforce and plays a critical role in maintaining a

positive, compliant, and high-performing work environment. The HR Generalist brings a solutions-oriented

mindset, strong interpersonal skills, and the experience to navigate complex employee matters with

professionalism, confidentiality, and sound judgment.

RESPONSIBILITIES:

• Serve as a point of contact for employee relations matters, providing guidance to managers and

employees on HR policies, workplace concerns, and conflict resolution.

• Conduct thorough, objective, and timely workplace investigations into employee complaints, policy

violations, misconduct, and other sensitive matters, including documenting findings and

recommending appropriate corrective action.

• Facilitate and participate in formal and informal hearings, disciplinary meetings, and termination

proceedings, ensuring all actions are consistent, documented, and legally defensible.

• Gather, organize, and maintain thorough documentation in support of performance management

actions, corrective counseling, written warnings, PIPs, and employee dismissals.

• Partner with managers to develop and execute performance improvement documents, ensuring

clarity, consistency, and appropriate follow-through.

• Advise managers on documentation best practices and coach them through difficult employee

conversations to ensure outcomes are handled with professionalism and care.

• Lead and facilitate new employee orientation and onboarding programs, ensuring a welcoming,

organized, and informative experience that connects new hires to the Catch Health culture from

day one.

• Continuously evaluate and improve the onboarding experience to increase engagement, retention,

and time-to-productivity for new team members.

• Maintain accurate and up-to-date electronic employee records, HR files, and documentation in

compliance with federal, state, and company requirements.

• Support compliance with all applicable employment laws and regulations including Title VII, ADA,

FMLA, FLSA, and state-specific requirements.

• Partner with HR leadership on the rollout of HR programs and initiatives.

• Support HR reporting and analytics, providing data and insights to HR leadership as requested.

• Serve as a resource for employees seeking guidance on HR policies, benefits questions, and

general workplace concerns, maintaining a high standard of service and confidentiality at all times.

• Collaborate with cross-functional partners including Payroll, Compliance, and Operations to ensure

seamless HR service delivery.