HR Helpdesk Administrator (URGENT)
Posted Updated
Summary
Runs day-to-day HR Services helpdesk operations in Doha, providing first-level technical support: troubleshooting desktop, OS, software and network issues, logging requests, and routing complex problems to IT functions. Requires 3-5 years in HR support/helpdesk and ITIL knowledge.
o handle day-to-day HR Services Help desk operations and provide first level support to resolve reported technical problems or route complaints/requests to support engineer or the relevant IT functions as per the complexity of the task.
Maintain and monitor request logs to follow up on the requests received.
Minimum Qualifications:
Bachelor's degree
3-5 years of experience in HR Support or helpdesk operations
Job Specific Skills:
- Working knowledge on desktop hardware, operating system, software application and network troubleshooting
- Strong knowledge and experience in ITIL service desk implementation and performance tuning
- Good Knowledge about Computers & Operating systems
- Ability to learn & adopt to new networks installed at the organization
- Communication Skills
- High-level experience in customer support services
- Analytical mindset
- Ability to formulate plans, designs, practices, policies and procedures related to operation and new projects