HR Helpdesk (BGC Taguig) | Onsite
Work Setup: Onsite
Work Location: BGC, Taguig
Qualifications:
- College graduate in human resources, Psychology, Business Administration, or related field.
- 1 to 2 years of HR Shared Services, HR Helpdesk, CS or HR Operations experience.
- Experience with HRIS, ticketing systems or case management tools is an advantage.
- Strong communication and customer service skills.
- Ability to handle confidential employee information with discretion.
- Willing to work onsite in BGC, Taguig City.
- Can start ASAP.
Key Responsibilities:
- Respond to employee inquiries through phone, email, chat, or ticketing systems.
- Provide guidance on payroll, benefits, leave, and HR policies.
- Maintain accurate case documentation and employee records.
- Process employee data updates and HR transactions.
- Escalate complex issues to HR specialists and leaders as required.
- Meet service level agreements (SLAs) and quality standards.
- Support continuous improvement initiatives within the HR service delivery team.
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?