HR Operations Coordinator

This position is Hybrid; candidate must reside in the NYC area.

Company Overview
The Child Center of NY strengthens children and families with skills, opportunities, and emotional support to build healthy, successful lives. Founded in 1953, The Child Center of NY has become a powerful community presence throughout the city. With 50 locations and 100 programs in NYC’s most under-served communities, our 1,000+ results-oriented professionals make a difference for more than 40,000 children and their families each year.

Position Summary
The HR Operations Coordinator is responsible for providing high-quality operational and administrative support. This role will manage key HR processes including invoice processing, data validation, employment verifications, benefits administration support, union coordination, and employee service desk activities. The HR Operations Coordinator will also help maintain and improve HR workflows, systems, and processes to ensure accurate, timely, and efficient service to employees and HR stakeholders.

The ideal candidate is highly organized, detail-oriented, service-oriented, and comfortable working with confidential employee information in a fast-paced environment.

Essential Functions
HR Operations & Administration

Process, review, reconcile, and track HR-related invoices, ensuring accuracy, appropriate approvals, and timely processing.
Perform regular HR data validation and quality checks to ensure employee information is accurate and up to date.
Maintain accurate HR records, documentation, reports, and operational files.
Complete employment verifications in accordance with established policies and procedures.
Support day-to-day HR operational activities and ensure requests are completed accurately and within established service levels.
Assist with HR projects, audits, reporting, and other administrative initiatives as needed.

Employee Service Desk

Provide responsive and professional support through the HR employee service desk.
Respond to employee questions and requests related to HR policies, benefits, employee records, and general HR processes.
Research and resolve employee inquiries or escalate issues to the appropriate HR team or subject-matter expert.
Help identify recurring employee questions or process issues and recommend improvements.

Benefits Support

Assist with day-to-day benefits administration, including employee eligibility, enrollment, life events, and employee inquiries.
Coordinate with benefits vendors and internal HR partners to resolve issues and maintain accurate employee information.
Support benefits-related audits, reconciliations, reporting, and communications.
Maintain appropriate documentation and ensure benefits-related information is processed accurately and confidentially.

Union & Employee Relations Support

Serve as an administrative liaison between HR and union representatives.
Coordinate information requests, documentation, meetings, and follow-up activities involving unions.
Maintain accurate records related to union employees and applicable processes.
Support HR leadership with administrative activities related to collective bargaining agreements and union-related requirements.
Ensure requests and communications are handled professionally, consistently, and within required timelines.

HR Systems & Workflow Optimization

Utilize Dayforce and other HR systems to maintain and validate employee information and support HR processes.
Assist with HR workflow management and identify opportunities to improve efficiency, accuracy, and employee experience.
Help document processes, develop standard operating procedures, and implement process improvements.
Partner with HR team members and cross-functional stakeholders to troubleshoot system and workflow issues.
Support data reporting and analysis using HR systems and Microsoft Office tools.

Hours
Monday – Friday | 9:00 AM – 5:00 PM

Work Environment:
Work-Hybrid (primarily remote, 1 day a week on site) - Candidate must reside in the NYC area
Travel may be required to Child Center locations

Qualifications

5+ years of experience in HR operations, HR administration, HR shared services, benefits, or a related Human Resources function
Bachelor's degree in Human Resources, Business Administration, or a related field preferred/required
Experience working with Dayforce or a comparable HRIS; Dayforce experience strongly preferred
Proficiency with Microsoft Office, particularly Excel, Word, and Outlook
Strong attention to detail and demonstrated ability to validate and maintain accurate data
Experience handling confidential and sensitive employee information
Strong organizational skills with the ability to manage multiple priorities and deadlines
Excellent written and verbal communication skills
Strong customer-service orientation and ability to work effectively with employees at all levels
Ability to collaborate with HR partners, vendors, union representatives, and cross-functional stakeholders
Strong problem-solving skills and the ability to research issues and determine appropriate solutions
Experience supporting employees in a unionized environment (Preferred)
Experience with HR shared services or an employee service center/service desk (Preferred)
Experience supporting benefits administration (Preferred)
Experience processing invoices, vendor payments, or HR-related financial transactions (Preferred)
Experience with HR data audits, reporting, and reconciliation (Preferred)
Experience documenting and improving HR workflows and processes (Preferred)

We Also Offer

Generous Paid Time Off
Medical/Dental/Vision Insurance
401k Pension and Employer Contribution
Flexible Spending and Commuter Benefits Accounts
Employer paid short-term & long-term disability, life and AD&D insurance
Commuter Benefits
Employee Assistance Program

The Child Center of NY is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State or local law. EOE M/F/D/V