HR Project Implementation Executive (9 months) #ESY
Summary
Coordinates HR system deployments and support across APAC, tracking cutover tasks, hypercare activities, and incident resolution for smooth go-live transitions.
1. Project Cutover Activities Coordination
• Support preparation of cutover plans for country deployments and go-live activities across APAC countries
• Coordinate and track cutover activities.
• Follow up with project team members and country stakeholders to ensure timely completion of cutover tasks.
2. Hypercare & Support Management
• Coordinate hyper care activities following country go-live.
• Facilitate daily and weekly hyper care meetings with country teams and key stakeholders.
• Track and monitor open issues, action items, and support requests during the hyper care period.
• Ensure smooth transition from hyper care support to Business-As-Usual (BAU) operations.
3. Incident & Ticket Management
• Coordinate the logging and tracking of system incidents, defects, and enhancement requests.
• Liaise with vendors, technical teams, and business stakeholders to ensure timely resolution of tickets.
• Monitor ticket ageing, escalation status, and service levels.
• Maintain issue logs and provide regular status updates to project leadership.
4. Reporting & Analysis
• Analyse support tickets, incidents, and deployment-related issues to identify trends and recurring problems.
• Develop and maintain APAC-wide dashboard to track operational KPIs and insights on system performance, operational issues, and adoption metrics.
• Prepare compliance, governance, and management reporting for leadership review.
5. Device Firmware Upgrade Coordination (TBC)
• Support planning and coordination of device firmware upgrades across APAC locations.
• Monitor deployment progress and track completion of upgrade activities.
• Coordinate with local country teams and technical support teams to resolve device-related issues.
• Maintain device inventory and upgrade status reporting where required.
6. Internal Control System (ICS) Support
• Support monitoring and follow-up of Internal Control System (ICS) requirements across countries within APAC.
• Coordinate with country representatives to ensure timely completion of ICS activities and action items.
Interested candidates, please email your resume to annasee@recruitexpress.com.sg
Anna See Sing Yee
CEI Reg R25157535
Recruit Express Pte Ltd
EA License No: 99C4599
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