HR Service Delivery Specialist - Insurance
This position is no longer accepting applications(closed Aug 20, 2026).
Summary
HR specialist handles regional HR processes, employee queries, and policy advice for an insurance client, using HRIS and Microsoft tools in a hybrid Ipswich office role.
HR Service Delivery Specialist - Insurance
We are recruiting for an experienced HR Specialist with HR Service delivery experience to join our Global Insurance Client on a 6 month contract. The role will be hybrid, with requirement to the Ipswich office at least once a month.
This role is Inside IR35
Principal Duties/Responsibilities:
- Handle specific regional HRS Tier 2 processes, act as the main contact for employees and managers, providing expert advice on HR policies.
- Serve as the escalation point from HRS Delivery teams for complex Tier 1 issues
- Address non-complex employee queries, offering culturally sensitive support during sensitive life events.
- Support the adoption of new tools, provide user insights, and help ensure digital solutions enhance efficiency and the colleague experience.
- Build strong relationships with HR partners, managers, and employees to resolve issues, and act as the primary point of contact for all stakeholders seeking HR support or information.
- Ensure adherence to laws, regulations, and collective agreements; maintain records; prepare and submit employment-related data in accordance with local regulatory processes; prepare reports.
Qualifications Skills & Competencies
- Strong understanding of HR principles, employment law, best practices, and local labour regulations as they apply to HR Services processes, ensuring legal compliance and effective service delivery within a specific country or cluster.
- Proven experience working in an HR Services or operational role, with comprehensive knowledge of HR administrative processes covering the entire employee life cycle, from onboarding through to offboarding.
- Analytical thinker, adept at handling complex queries, resolving conflicts, and serving as the escalation point for nonstandard cases. Leveraging sound judgment, domain experience, legislative research, and real-world use cases to address complex challenges effectively
- IT Proficiency: Confident with HRIS, Microsoft Office, and digital tools.
- AI knowledge - Co-Pilot / ServiceNow
If this role is of interest to you and would like to know more, please apply now!
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.