HR Service Desk Intern
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Summary of Duties and Responsibilities
- HR Intern: Act as an HR generalist, providing front-line support across all business units and geographies.
- Ticket Management: Handle HR tickets efficiently and assign them to the appropriate HR groups as needed.
- Performance Metrics: Contribute to improving key success metrics related to HR service delivery.
- First-Line Support: Be the initial point of contact for employees, addressing their HR inquiries promptly.
- Issue Escalation: Escalate complex issues to the relevant HR team members for resolution.
- Collaboration: Work closely with other HR team members to develop and implement HR initiatives.
- Continuous Learning: Stay informed about HR best practices and industry trends.
- Knowledge Base Enhancement: Identify gaps in knowledge articles during chat/ticket processing and initiate or request the creation of relevant KB articles.