HR Support Specialist

Behind Every Great Team Is Someone Who Cares. Connect, Support, and Make a Difference at MorseLife.

About MorseLife

For more than 40 years, MorseLife Health System has been setting the standard for exceptional senior care in South Florida. As a nonprofit healthcare system, we are dedicated to enriching the lives of older adults through compassionate care, clinical excellence, innovation, and service.

We are proud to be recognized as a:

• Great Place To Work® Certified employer

• 5-Star Teaching Nursing Home

• Recipient of the Gold Seal Award from the Governor’s Panel on Excellence in Long-Term Care

At MorseLife, learning never stops. As a respected teaching organization, we proudly partner with leading colleges, universities, and healthcare training institutions to educate and mentor the next generation of healthcare professionals. Through our robust clinical rotation program, students gain valuable hands-on experience while working alongside experienced clinicians and interdisciplinary teams dedicated to excellence.

Our academic partners include:

• Academy for Nursing and Health Occupations

• Barry University

• Florida Atlantic University (FAU)

• Florida International University (FIU)

• Keiser University

• Lynn University

• Nova Southeastern University (NSU)

• Palm Beach State College (PBSC)

• South Florida Healthcare Institute

• South University

• University of Miami (UM)

Whether you’re beginning your career or bringing years of experience, you’ll find opportunities to learn, grow, and make a meaningful impact every day.

MorseLife by the Numbers

• 40+ years of serving South Florida seniors and their families

• 1,700+ dedicated team members united by a shared mission

• 5-Star Teaching Nursing Home recognized for excellence in care

• Great Place To Work® Certified workplace

• Gold Seal Award recipient from the Governor’s Panel on Excellence in Long-Term Care

• 11 academic partnerships helping educate tomorrow’s healthcare professionals

• Comprehensive continuum of care, including Independent Living, Assisted Living, Memory Care, Skilled Nursing, Short-Term Rehabilitation, Hospice, Home Health, PACE, and Community-Based Services

• Mission-driven nonprofit organization committed to excellence, compassion, and innovation

Position Summary

The HR Support Specialist provides part-time, after-hours and weekend support to employees and assists with routine Human Resources needs outside of regular business hours.

This position serves as a helpful first point of contact for employees who need assistance with basic HR-related matters, including HR system access, benefits questions, employment verification letters, and other routine employee requests.

The ideal candidate is dependable, professional, service-oriented, comfortable working independently, and able to recognize when a request should be escalated to the appropriate member of the Human Resources team.

How You’ll Make an Impact

• Provide friendly, professional, and timely assistance to employees during after-hours shifts.
• Assist employees with routine HR questions and requests.
• Assist employees who are locked out of or experiencing basic access issues with the HR system, following established procedures.
• Provide general information regarding employee benefits, PTO, etc. and direct employees to the appropriate resources when additional assistance is required.
• Prepare and provide routine employment verification letters and other standard HR documentation.
• Assist employees with locating HR forms, policies, procedures, and other resources.
• Respond to employee inquiries through designated HR communication channels.
• Document employee requests and actions taken, as appropriate.
• Escalate complex, confidential, urgent, or policy-related matters to the appropriate HR team member.
• Maintain confidentiality and protect sensitive employee and company information.
• Follow established HR procedures, guidelines, and escalation protocols.
• Provide general administrative support to the Human Resources department as needed.
• Communicate with the HR team regarding follow-up items, unresolved requests, or matters requiring additional attention.
• Complete and distribute an HR night report to designated Human Resources department staff at the conclusion of each shift.
• Support frontline employees and leaders with routine HR needs during critical operational periods.
• Identify recurring employee questions or operational issues and communicate opportunities for improvement to the HR team.
• Assist with additional duties and special projects as assigned by the Director of Human Resources or Vice President of Human Resources.
• Perform other related duties as assigned.

What You’ll Bring

• Previous administrative, customer service, HR, or employee-support experience preferred.

• Strong customer service and communication skills.

• Comfortable using computers and learning HR systems and other software.

• Ability to work independently with limited supervision.

• Strong attention to detail and follow-through.

• Ability to maintain confidentiality and exercise sound judgment.

• Professional, patient, and helpful approach when assisting employees.

• Ability to recognize situations that require escalation to a supervisor or HR professional.

• Reliable attendance and punctuality, particularly for scheduled evening, overnight, and weekend shifts.

• Ability to work effectively with employees and leaders across various departments and levels of the organization.

Certificates, Licenses, Registrations

• High school diploma or equivalent required.
• Associate's or bachelor's degree in Human Resources, Business Administration, Healthcare Administration, or a related field preferred.