HR Technology Support Specialist | Work From Home | Night Shift | Weekends Off

Strengthen HR and Recruitment Services Through Expert Data and Support

Reliable HR systems help businesses support their people and operate efficiently. The HR Technology Support Specialist resolves requests, troubleshoots issues, and strengthens client confidence in essential workforce technology. Develop valuable HR expertise while supporting international businesses from home. With Emapta, pursue a long-term global career designed for top 1% talent seeking professional growth, meaningful impact, and rewarding career opportunities.

Snapshot

• Employment Type: Full-time
• Work Setup: Permanent Work From Home
• Shift: Night Shift, Weekends Off

Benefits

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Information Technology, or a related field preferred
• 1-3 years of relevant experience supporting HRIS/HCM applications or HR technology
• Hands-on experience troubleshooting HRIS or HR technology-related user concerns
• Experience with a ticketing or helpdesk system preferred
• Strong analytical and problem-solving skills, with the ability to investigate issues and identify appropriate solutions
• Strong verbal and written communication skills, with the ability to explain technical information clearly to nontechnical users
• Strong customer service orientation, with the ability to work effectively with employees and other end users
• Ability to manage multiple support requests and work with minimal supervision
• Strong attention to detail, particularly when documenting support requests, troubleshooting steps, and resolutions
• Experience with Active Directory or similar user access and support tools is a plus
• Experience with various HRIS/HCM platforms is welcome; experience with a specific platform is not required
• Experience in a PEO or HR outsourcing environment is a plus
• Proficiency in Microsoft Office, particularly Excel, preferred
• Willingness to learn new HR technology platforms and processes

Responsibilities

• Provide end-user support for HRIS and HR technology-related concerns through phone, email, and ticketing systems
• Monitor the support ticket queue and manage assigned requests according to established processes
• Investigate, troubleshoot, and resolve HR technology support requests through final resolution and ticket closure
• Assist employees with HRIS-related issues, including system access and other application-related concerns
• Identify issues that require escalation and ensure critical concerns are appropriately communicated to the relevant team
• Document troubleshooting steps, actions taken, and resolutions accurately in the ticketing system
• Collaborate with HR Technology team members to resolve complex or recurring issues
• Provide clear and respectful guidance to users who may not have a technical background
• Support additional HR technology-related activities as assigned by management

About the Client

Our client is an established HR outsourcing and professional employer organization recognized for business growth, workplace excellence, and exceptional service. Its integrated solutions combine payroll, employee benefits, compliance support, and HR technology to help businesses simplify administration and support their people. With a culture grounded in accountability, collaboration, and continuous improvement, our client has earned industry recognition while expanding its capabilities. This accomplished organization gives professionals opportunities to strengthen expertise, contribute to meaningful client outcomes, and support lasting business success.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!