HR Transaction Coordinator

The Role

Are you an enthusiastic, proactive, and people-focused professional ready to take your next step into the world of Human Resources? We are looking for an energetic and collaborative team player to join our supportive Payroll & People Systems team in a role that serves as a genuine launchpad for your career. If you are eager to learn, love helping others, and want an inviting opportunity where you can grow your skills alongside a passionate and fun-loving team, this is the perfect place to build your foundation in HR.

As our HR Transaction Coordinator, you will be at the heart of the action, supporting our business through every stage of the employee lifecycle, from onboarding and beyond. Working closely with both employees and leaders across the business, you will develop your technical skills to action requests and resolve queries and make sure everything runs smoothly and in line with our policies. It’s a fantastic chance to get a BTS look at the broader organisation, master our systems and play a key part in creating an amazing employee experience.

Position Accountabilities

• Manage the HR email inbox, MyHR Ticketing system, Google group chats, ensuring quick turnaround either through responsiveness, redirections or escalations.
• Strike the perfect balance between delivering warm, top tier service to our people and keeping our response times on track
• Efficient and high-volume transaction processing including but not limited to new starter onboarding, employee movements and changes to conditions and flexible work requests within relevant systems.
• Maintain balance of high data quality and adherence to Service Level Agreements when processing employee documentation.
• Proactively work with the wider People & Culture teams and track cycle times to ensure adherence to Service Level Agreements and any relevant legislation when processing leader or employee requests.
• Maintain data accuracy within our systems by quality checking all employee data while processing leader and employee requests.
• Recognising problem areas including data errors, breaches of compliance or legislation as they arise and escalating as required.

What experience you’ll bring

• General HR knowledge is highly desirable, particularly regarding the recruitment and employee lifecycles
• You treat the business as your own, always looking for creative ways to exceed expectations and keep things running smoothly
• Desirable, but not essential -in progress or completed, HR qualification
• Excellent written and verbal communication skills
• Excellent administrative skills, including high attention to detail and accuracy and strong working knowledge of Microsoft and G-Suite packages
• Demonstrated ability working with multiple stakeholders, both within P&C and the wider business
• Demonstrated experience of initiative and follow through
• Demonstrated propensity to discretion and confidentiality
• Demonstrated drive and proactive approach to managing responsibilities
• Ability to manage multiple streams of work and juggle competing priorities
• Ability to research and learn, applying learnings to improve processes and outcomes.
• Ability to work effectively and collaboratively with a team, and proactive approach to resolve challenges and chase opportunities.

Our Perks

Location –Toowong

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.

Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

The benefits of working at A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Work flexibility - with options to work from home up to two days per week.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.