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HRBP Manager (Taichung)

Open 22d

公司簡介

Coupang 正在重新定義購物體驗,致力於從顧客打開 Coupang App 的那一刻起,到商品送達家門口的每個環節,都帶來超越期待的服務體驗。

目前 Coupang 在台灣提供多項創新服務,包括:

  • 火箭速配(Rocket Delivery):以實惠價格提供多元商品的隔日配送服務。
  • 火箭跨境(Rocket Overseas):提供來自韓國、美國及其他國家數百萬件熱銷商品的免費國際配送服務。

我們正在尋找優秀人才,共同推動 Coupang 在台灣市場的持續拓展。這是一個難得的機會,讓您能夠參與 Coupang 在台灣的高速成長歷程,並攜手打造一個讓顧客不禁讚嘆:「如果沒有 Coupang,我以前是怎麼生活的?」的世界。

職缺概述

該職務將擔任營運團隊的人資夥伴,負責人力規劃、員工關係、招募任用、績效管理及法規遵循等人資工作,透過與主管及員工密切合作,提供人力資源解決方案,支持營運目標達成與組織發展。

主要職責

人力規劃與人資營運(Workforce Management & HR Operations)

  • 負責現場作業人力的日常人資管理。
  • 管理出勤追蹤、排班、加班及請假制度,確保公平性與營運效率。
  • 確保遵循勞動法規、工時規定及公司人力資源政策。
  • 與營地主管及輪班經理合作,解決人力短缺、缺勤及排班衝突等問題。

員工關係與敬業度(Employee Relations & Engagement)

  • 擔任員工問題、申訴及職場爭議的第一聯絡窗口。
  • 與基層員工及主管建立互信且穩固的合作關係。
  • 主動管理員工關係(ER)案件,降低問題升級風險。
  • 推動員工敬業與關懷計畫,提升員工士氣、留任率及工作效率。

招募與新人融入(Recruitment & Onboarding)

  • 與招募團隊(Business Talent Acquisition Team)合作,支援第一線員工及主管職位的招募活動。
  • 規劃並執行新進員工報到及新人訓練,協助員工順利融入組織。
  • 追蹤試用期考核,並協助新進員工獲得即時的績效回饋。

績效管理與能力發展(Performance & Capability Development)

  • 與營運主管合作,落實第一線團隊的績效管理制度。
  • 指導主管處理績效不佳員工、績效改善計畫(PIP)及教練式對話。
  • 辨識訓練需求,並與學習發展(L&D)團隊合作,提升員工及基層主管的專業能力。

法規遵循、職業健康與安全(Compliance, Health & Safety)

  • 確保作業場域符合職業安全衛生相關法規要求。
  • 監督涉及工安事故、安全違規或不當行為的紀律案件。

人資數據分析與報告(HR Analytics & Reporting)

  • 追蹤並分析關鍵人力指標,包括人數編制(Headcount)、缺勤率(Absenteeism)、離職率(Attrition)、加班時數(Overtime)及員工關係案件(ER Issues)。
  • 定期向人資領導團隊及營運管理團隊提供週報與月報。
  • 運用數據分析結果,提出人力規劃、排班效率及留才策略的改善建議。

經驗與技能要求(Key Competencies & Skills Required

  • 具 5 年以上人力資源相關工作經驗。
  • 具備員工關係管理、輪班排程管理及法規遵循相關實務經驗。
  • 曾成功處理員工關係議題及勞動法規相關案件。
  • 優秀的人際互動與衝突處理能力,能有效管理基層作業人員及主管階層。
  • 具備實務導向的問題解決能力。
  • 熟悉勞動法規、輪班排程及藍領人力管理實務。
  • 具備數據分析思維,能透過數據支援決策制定。

Recruitment Process

  • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
  • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

  • This job posting may be closed prior to the stated end date for application if all openings are filled.
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
  • Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

  • Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: ​

What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

  • LinkedIn Profile optional
  • Coupang Corporation or its affiliates and subsidiaries* (or collectively referred to as “Coupang”) does not collect, process or use any personal information other than the types of information specified in this Consent. Please ensure that your resume does not include any personal information other than the types specified in this Consent. choose one
  • 1. What is your nationality? choose one
  • 1. (Required) By submitting your resume, you consent to the required collection, processing, use, required provision/transfer, and consignment of personal information as set forth in our Privacy Policy (https://privacy.coupang.com/en/land/jobs/). choose one
  • 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent the year-round hiring from progressing normally or may result in the restriction of opportunities in the hiring process of companies other than the one you applied. choose one
  • 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process. choose one
  • 4. (Optional) Coupang or its affiliate or subsidiary company* will send recruitment notifications through transmission media such as phone, email, and SMS using the contact information and email address based on your consent. choose one
  • 5. (Optional) Coupang or its affiliate or subsidiary company* will conduct reference checks on you within the following scope based on your consent: Additional reference checks may be conducted on applicants who applied for a job at Coupang and passed interviews, and Coupang arranges means to conduct reference checks. Coupang may collect other personal information about you, including integrity information collected from public sources and the performance evaluation information collected from your former employer or colleagues. choose one
  • 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group; choose one
  • - Name of Relative(s) / 親屬姓名: optional
  • - Relationship / 關係: optional
  • - Working Org / Team / 任職組織/團隊: optional
  • 1. Are you currently, or have you been a government official, public servant, or employee of a public institution who may be subject to post employment or reemployment restrictions under applicable laws or regulations? choose one
  • 2. Do you acknowledge and agree that where required under applicable laws or regulations: choose one · optional
  • You have the right to inquire/access, request a copy, supplement/correct, delete, suspend the collection, processing, or use and suspend the transfer of your personal information that Coupang holds. Exercising certain rights, such as deletion of personal information, may result in the restriction of the hiring process. If you wish to exercise any of these choices, please contact our privacy representative at [candidatedataremove@coupang.com]. choose one
  • Document Policy choose one

See also

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