HRIS Operations Specialist

Summary:

This role is primarily focused on managing global HR systems operations, ensuring seamless service delivery and efficient resolution of service requests.

Responsibilities:

• Coordinate global HRIS support (incidents, requests, enhancements).

• Ensure SLA adherence and maintain service quality.

• Manage and follow up with external AMS providers.

• Act as the main contact for escalations and service coordination.

• Ensure compliance with IT governance and operational processes.

• Validate operational readiness during Build-to-Run transitions.

• Communicate and report to stakeholders (HR, IT, leadership).

• Drive continuous improvement of service delivery and processes.

Must Haves:

• 5–8 years of experience in HRIS support or operations.

• Strong experience with SAP SuccessFactors (including LMS).

• Experience with ticketing tools (ServiceNow, Jira, etc.).

• Proven experience managing external providers / AMS.

• Exposure to global environments (multi-country stakeholders).

• Strong coordination, communication, and stakeholder management skills.

• Experience working in SLA-driven support models.

Nice to Have:

• Build-to-Run / hyper care experience.

• ITIL knowledge (incident/change/problem management).

• Familiarity with HR analytics or reporting tools.

Other Details:

• Category: Experience

• Detail: Service-oriented mindset with strong ownership of operations.

• Category: Approach

• Detail: High level of autonomy and accountability.

• Category: Methodology

• Detail: Structured and process-driven approach.

• Category: Skills

• Detail: Strong problem-solving skills and customer focus.

• Location: Pune