HRL Office Support Staff - Work Study

Essential Duties and Responsibilities

• Provide professional and courteous front desk coverage within assigned residence halls.
• Greet and assist residents, students, families, visitors, and university personnel.
• Conduct student ID checks and building access monitoring in accordance with Housing
& Residence Life policies.
• Monitor and document the flow of traffic entering and exiting the residence hall.
• Assist residents with questions, concerns, and routine requests, referring matters to
appropriate HRL staff when necessary.
• Respond to and assist with resident lockouts and door-access needs in accordance with
established procedures.
• Answer and appropriately direct telephone calls and provide accurate information
regarding HRL services and procedures.
• Assist with residence hall operations, including maintaining an orderly, welcoming, and
professional front desk environment.
• Support Housing & Residence Life programs, activities, events, and initiatives, including
setup, implementation, and breakdown.
• Assist Residential Assistants (RAs), Hall Directors, and other HRL staff with assigned
administrative and operational tasks.
• Report maintenance concerns, safety issues, policy violations, and other incidents to the
appropriate HRL staff member.
• Protect the confidentiality and privacy of resident information and adhere to all university
policies and procedures.
• Maintain a professional attitude and demonstrate excellent customer service when
interacting with residents, families, guests, and university personnel.
• Perform other duties as assigned in support of Housing & Residence Life operations.

Required Qualifications

• Must be currently enrolled as a student at Norfolk State University.
• Must be eligible for and participating in the Federal Work-Study Program.
• Ability to work assigned shifts, including evenings, weekends, and/or special events as
needed.
• Strong interpersonal, communication, and customer service skills.
• Ability to exercise sound judgment and maintain confidentiality.
• Dependable, punctual, professional, and committed to providing excellent service to
residents and guests.

Preferred Qualifications

• Previous customer service, residential life, office, or campus employment experience.
• Familiarity with Housing & Residence Life operations and/or residence hall
environments.
• Experience working with students, families, or diverse populations.
• Ability to remain calm and professional when handling challenging situations.

Work Environment

Work-Study Students may be assigned to residence hall front desks, Housing & Residence Life offices, and other university locations or events. The position involves frequent interaction with students, families, visitors, and university staff and may require extended periods of standing, walking, and working at a front desk.

Core Expectations

Professionalism | Customer Service | Reliability | Communication | Safety Awareness |Teamwork | Accountability | Student Engagement

Wage employees are paid an hourly rate for actual hours worked and are limited to working 1500 hours per year and can only work a maximum of 29 hours a week. Work hours must be counted on the basis of the twelve-month period beginning May 1 of each year and April 30 of the following year. Wage employees in all agencies (all branches of government) are limited to working no more than 1500 hours during each twelve-month period of May 1-April 30. Should you work 1500 hours prior to April 30, your services will be terminated immediately. You will not be eligible for employment again until May 1. It is the responsibility of the employee and supervisor, as well as the Office of Human Resources, to monitor these hours to ensure compliance to policy. Wage employees may not earn leave nor do they have access to the Grievance Procedure process. They are not covered by the provision of the Virginia Personnel Act and are not entitled to the benefits afforded employees occupying classified positions.

Special Instructions:

You will be provided with confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Candidates may show interest by submitting via online, the following:

1. A letter of interest (via cover letter).
2. A current resume (via resume).
3. Complete Commonwealth of Virginia State Application.
4. Transcripts of highest degree conferred (unofficial transcripts accepted, however, official transcripts are required of finalist) (via transcripts).
5. Names and contact information for three job references (include with resume).

Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia’s Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or résumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

Contact Information:

Name: Office of Human Resources

Phone: 757-823-8160

Email: NO EMAILED DOCUMENTS ACCEPTED

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

Contact Pathways