HRSD Functional Product Owner
Summary
Own the HR Service Delivery backlog on ServiceNow HRSD, translating HR needs into user stories and features to improve employee self-service and Tier 1 support.
HRSD Functional Product Owner
Team: Product
Location: India
Commitment: Full-time
Workplace Type: remote
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a HRSD Functional Product Owner based in India.
This is a strategic opportunity to shape and optimize HR Service Delivery capabilities through the HRSD platform.
You will own the functional HRSD demand pipeline, translating business needs and operational insights into high-value solutions.
The role combines product ownership, business analysis, and HR technology expertise in a global enterprise environment.
You will work closely with HR operations, Centers of Excellence, and technical product leadership to align priorities and delivery.
Your work will directly influence employee experience, self-service adoption, service efficiency, and Tier 1 effectiveness.
You will operate in a collaborative, backlog-driven environment where data, business value, and continuous improvement guide decisions.
This role offers the opportunity to make a measurable impact by helping evolve scalable and user-focused HR services.
Accountabilities:
- Define, manage, and prioritize HRSD demand, translating business requirements and operational insights into a clear, value-driven functional backlog.
- Create and refine epics, features, and user stories aligned with HR outcomes, including clear success measures and acceptance criteria.
- Evaluate priorities and make informed trade-off decisions across scope, speed, and employee experience to maximize the value delivered through HRSD.
- Partner closely with HRSD operations, HR Centers of Excellence, and technical product leadership to ensure functional requirements are well understood, feasible, and aligned with capabilities.
- Collaborate with technical teams throughout delivery to maintain alignment between business objectives and platform capabilities.
- Validate delivered solutions against business requirements and expected outcomes, ensuring improvements in self-service adoption, Tier 1 effectiveness, and overall service performance.
- Support continuous improvement of HR service models, identifying opportunities for automation, optimization, and enhanced employee experiences.
- Bachelor’s degree in Human Resources, Business, Information Systems, or a related field.
- At least 7 years of hands-on experience working with HRSD as a Product Owner, Business Analyst, or Functional HRSD Architect.
- Strong practical experience with HRSD capabilities, including case management, knowledge management, and Employee Service Center.
- Proven ability to translate complex business needs into structured functional requirements, user stories, acceptance criteria, and actionable backlogs.
- Experience prioritizing work based on business value and operating within a backlog-driven product delivery model.
- Strong stakeholder management and communication skills, with the ability to collaborate effectively across HR, technology, operations, and business teams.
- A structured, analytical, and customer-focused approach to solving problems and improving HR service delivery.
- Experience with enterprise HRSD implementations or enhancements is a strong advantage.
- Familiarity with Agile methodologies, product management practices, backlog management, and release cycles is preferred.
- Experience driving HRSD service model improvements, including Tier 0/1 optimization, automation, or AI-enabled service delivery, is a plus.
- Comprehensive and competitive benefits designed to support employees both professionally and personally.
- Health care and wellness programs.
- Paid time off and other leave benefits.
- Opportunities for career development and internal growth within a global organization.
- Exposure to large-scale HR technology, digital transformation, and initiatives.
- Collaborative and inclusive working environment with opportunities to work across global teams.
- Opportunity to contribute to technology and service improvements with measurable impact on employee experience.